There are two types of services that hosts provide on live chat, some provides live chat only for sales questions and some provide technical support on live chat. If a host is providing technical support on live chat then it is good.
Some hosts not provide live chat support it doesn't mean they are bad. The main thing is what time they take to reply to your ticket. If they replay in 30 to 60 minutes then live chat support is not a must thing.
Not a must, but definitely good to have.
I used to be a Godaddy customer but they no longer offer email support.
The live chat works only for US customers and I reside overseas.
So that's a minus for me.
I don't like calling as they put me on hold. The call pin doesn't even work.
Still prefer email support as I don't like waiting for live chat.
Today's situation: The VPS client writes to online chat, that he can't login to his server. And he is writting to chat every 30 seconds. How it is possible to check his server, if he wants to talk with us? If no reply, sending messages "Are you still there", "Hello", "Any updates"? How it is possible to work with such clients?