Is Livechat must?

liveinhost · Feb 22, 2017

Is livechat must for hosting companies. Let me know your thoughts?

VictorVictories · Feb 22, 2017

Live chat does help the users to get in touch with company staff, and it increases user engagement. It enhances the rate of resolving customer queries and converts potential users into clients.

24x7CSM · Feb 22, 2017

Having live chat is actually necccessary for a hosting organization. having live chat support as one of the support options makes the customer confident about your existence as well as its most comfortable way to interact with the potential customers who is looking to purchase your services. A level support can also be provided by live chat support which again helps the admins by balancing the support queries.

Mujkanovic · Feb 22, 2017

Live chat is a must have for eCommerce and sites selling online.
I feel more convenient when visiting sites that offering live chat as a support channel to their customers.

LJSHost · Feb 22, 2017

I would say defiantly, live chat has helped my business so much. I would say it's responsible for 30%+ of all revenue.

Customers love getting instant support and having any questions answered before buying.
In my experience once you have someone who is looking to buy on live chat all it takes is the offer of a free trail and it's a done deal.

HostXNow · Feb 22, 2017

In short, the answer is a big YES. It sure does help with Sales, not so good for offering technical support unless it's simple things like IP being blocked. Live Chat is excellent for Sales.

hfav · Feb 22, 2017

Yes, live chat is very good for sales.

austenite · Feb 22, 2017

We dropped live chat support about three months ago and haven't experienced any noticeable drop in sales or support requests. Clients can still choose from tickets or emails and we have no plans to reintroduce live chat in the near future.

Luxin Host · Feb 22, 2017

liveinhost said:
Is livechat must for hosting companies. Let me know your thoughts?

I dont see it as a must however for us at least it's been proven to improve conversion rate and decrease bounce rate.

Please make sure that your live chat agents are well trained or it will decrease your conversion rate.

norled · Feb 23, 2017

I use it on my site . I think it helps give people the confidence that they can reach you for support if and when they need it

Padjajaranhost · Feb 24, 2017

yes, because of the live chat can help you communicate with the client very quickly

iserveradmin11 · Mar 24, 2017

Hello,
Yes it depends on one's need to have it or not.
It surely helps to communicate with your client .

reddyash · Mar 27, 2017

To be frank I would say yes and no.
Most of the customers will be happy to purchase if you are providing live chat in your website, as they think there is support team available 24*7 and can have the issues resolved immediately.
Not required as long as you are replying to the support tickets within 15 minutes or you give them hosting with out any issues.

HyperVMart · Mar 28, 2017

It is a must for businesses trying to excel and exceed clients expectations for sure ! You are more likely to contact support via website built-in chat system than submitting a ticket or even asking the client to chat on skype, its as simple as that

Datacentreplus · Mar 28, 2017

At one point, live chat seemed bit of a gimmick. Now, it seems to be rather essential now.

Put aside this whole hosting industry. When I'm searching for something in my own time, I rather jump on Live chat to ask questions than pick up the phone or send an email. I do this for my phone contracts and things I'm looking to buy in general though.

Having said that, back to DCP, we always get people jumping on live chat for questions they have before they buy with us, or we simply get tech support requests through it.

BuzzNoc · Mar 28, 2017

live chat can help in many ways all depends on how you using it sales or for support.

rankmyhub · Apr 3, 2017

Yes and No. If you are selling shared hosting then its must, if you want to increase conversions. If you are selling unmanaged vps or cloud servers, then not a must. As most customers, who come to buy your servers are well experienced with dealing with servers or hosting.

For selling shared hosting, yes its good to have livechat.

Thank you.

hostgliders · Apr 3, 2017

Its all upon you, but one thing is must that someone has to be answered while clients initiate a chat, otherwise they consider your service is nothing and full ignorance. Provide quality otherwise please dont start a live chat service with your website.

David Beroff · Apr 3, 2017

norled said:
I use it on my site . I think it helps give people the confidence that they can reach you for support if and when they need it

Yes you are right but if it can be a bad experience if they enter your live chat and almost your team are offline

hfav said:
Yes, live chat is very good for sales.

How it is good for sales? better than support ticket system?

spidy · Apr 4, 2017

Now a days live chat is very impotent. Visitor easily contact with support staff team.

And also user will trust if we are always online. So new startups need live chat must.

Is Livechat must?

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