Do you require online chat features?

jannah

Member
Registered
Joined
Oct 25, 2018
Messages
18
Points
3
I just want to ask if online chat features is required to your websites ? or it's more interesting if you just leave email address then they will leave messages for questions and suggestions ?
 

24x7CSM

Well-known member
Registered
Joined
Sep 27, 2016
Messages
263
Points
28
Having an online chat presence is always preferred , with live chat you can monitor 2 things , live visitors , which URLS they visit frequently and you can pitch your offers to a potential customer too.
 

fwh

Administrator
Staff Member
Joined
Dec 8, 2012
Messages
773
Points
63
I prefer online chat on every website that offering services or products because I can get support immediately without waiting for tickets or email be responded.
 

Dracindo

Member
Registered
Joined
Nov 22, 2018
Messages
48
Points
8
Depends on the site, really. When the site offers something, then yes, it should have a private chat between the individual customer and a support guy.
If it's a forum of some sorts, it's not necessary, but it's always fun to talk live to the other people that are online. Chatting is better than sending messages or mails, because you can expect an immediate reply.

But I just think you should have a chat and a messaging system. Not everyone is available at all times, and in a chatbox, messages can be bumped to the top until they're gone, and the person it's meant for would have never received the message.
 

Malcolmjr96

Moderator
Staff Member
Joined
Apr 18, 2016
Messages
433
Points
28
Like many have stated about it really depends on what you’re providing - anytime that you are offering a service, or product I feel you should have a live chat so your customers can instantly get in contact with you to get their issue solved. You can also use it to answer any questions guest may have when they visit. :)
 

David Beroff

Well-known member
Registered
Joined
Jun 14, 2016
Messages
1,477
Points
63
Always like this feature but not sure how the support team can be online 24/7 to support clients. I only see this from popular company.
 

jannah

Member
Registered
Joined
Oct 25, 2018
Messages
18
Points
3
jannah
I think it also. maybe companies with call center agents can do the 24/7 support to their clients, but if you are only one to this business I think online chat features is not good because it can make your clients loose their patients waiting for your reply specially when you are sleeping :X3::X3::X3:
 

bountysite

Well-known member
Registered
Joined
Oct 11, 2017
Messages
109
Points
28
Chat helps you connect to your customers/visitors. Well, you can always switch online/offline based on your availability.
If you are offline, visitor wont be waiting.

I can suggest tawk (dot) to, which has a mobile app too. You can always stay connected.
 

Nixtree

Well-known member
Registered
Joined
Jul 16, 2016
Messages
133
Points
28
No body wants to wait now a days for a response. So if you are having a working livechat atleast for the business hours, it will be good and improve your customers Sales experience. You can keep this for Sales atleast as support you can keep offline and only do when you are really free and if not ask them to email.

Tawk.to is free and is having Mobile App as well which helps you to stay connected even while you are travelling.
 

Mihai B.

Well-known member
Registered
Joined
Apr 19, 2016
Messages
238
Points
18
For ecommerce websites, I like chat online feature, it is the best way to get supported from providers.
For discussions sites, I think it is not necessary to have this feature on website.
 
Recommended Threads

Latest Hosting OffersNew Reviews

Sponsors

Tag Cloud

You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.

Top