Do you require online chat features?

jannah · Dec 16, 2018

I just want to ask if online chat features is required to your websites ? or it's more interesting if you just leave email address then they will leave messages for questions and suggestions ?

24x7CSM · Dec 17, 2018

Having an online chat presence is always preferred , with live chat you can monitor 2 things , live visitors , which URLS they visit frequently and you can pitch your offers to a potential customer too.

fwh · Dec 17, 2018

I prefer online chat on every website that offering services or products because I can get support immediately without waiting for tickets or email be responded.

Dracindo · Dec 17, 2018

Depends on the site, really. When the site offers something, then yes, it should have a private chat between the individual customer and a support guy.
If it's a forum of some sorts, it's not necessary, but it's always fun to talk live to the other people that are online. Chatting is better than sending messages or mails, because you can expect an immediate reply.

But I just think you should have a chat and a messaging system. Not everyone is available at all times, and in a chatbox, messages can be bumped to the top until they're gone, and the person it's meant for would have never received the message.

Malcolmjr96 · Dec 17, 2018

Like many have stated about it really depends on what you’re providing - anytime that you are offering a service, or product I feel you should have a live chat so your customers can instantly get in contact with you to get their issue solved. You can also use it to answer any questions guest may have when they visit.

David Beroff · Jan 1, 2019

Always like this feature but not sure how the support team can be online 24/7 to support clients. I only see this from popular company.

bountysite · Jan 7, 2019

Chat helps you connect to your customers/visitors. Well, you can always switch online/offline based on your availability.
If you are offline, visitor wont be waiting.

I can suggest tawk (dot) to, which has a mobile app too. You can always stay connected.

Nixtree · Jan 7, 2019

No body wants to wait now a days for a response. So if you are having a working livechat atleast for the business hours, it will be good and improve your customers Sales experience. You can keep this for Sales atleast as support you can keep offline and only do when you are really free and if not ask them to email.

Tawk.to is free and is having Mobile App as well which helps you to stay connected even while you are travelling.

paidboom · Jan 14, 2019

Think like a customer or a visitor.
Will you wait for getting a response from the sales team? Big NO.
The visitor shouldn't leave the site with their queries in mind.

Mihai B. · Feb 6, 2019

For ecommerce websites, I like chat online feature, it is the best way to get supported from providers.
For discussions sites, I think it is not necessary to have this feature on website.

Do you require online chat features?

jannah

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24x7CSM

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fwh

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jannah

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Dracindo

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Malcolmjr96

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David Beroff

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jannah

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bountysite

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Nixtree

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paidboom

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Mihai B.

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