I don't know about vps or cloud but as per dedicated servers which we have with them, yes its 99% uptime.Is there any one here using OVH VPS cloud or dedicated server? what about OVH uptime? is is 99.9% uptime as they are offering?
you need to wait at least 48-72 Hours for the help
Any decent OVH reseller should have VIP support as a addon on their account, thats the best way to shorten down response times with OVH in our experience.But if anything goes wrong with server hardware it may take time for their support to respond and fix.
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