My whole business has gone to hell by OVH

hostbaran

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Hello

I started my hosting business around 15 years ago when I was 20 years.
after 15 years I hosted thousands of sites and VPS on 40 serves
I buy servers from several data centers such as Hetzner OVH .....

On 21 of April we suddenly lost access to our servers, as we logged into our OVH panel, it showed that 19 of our servers have been suspended because of an abuse report and that we should receive an abuse email indicating the reason for this suspension and the way to restore them.
It's been 17 days now and regardless of our many attempts to talk to support, we still received nothing!

the OVH support team says to me in every calling or chat or ticket "
Please note that your servers have been suspended for legal reasons ( legal team in Irland )
or
Thank you for contacting us. I inform you that your case has been updated on high degree of priority. You will need to wait for the response of the legal team about the details. As OVH support team we are not in position to share additional elements about the incident"

I did not receive any email from the legal team
I could not connect to the legal team with the OVH telephone number, then I went to the Irland OVH office, You may not believe it, but OVH has no office in the Irland
OVH closed her office in the Irland 4 years ago

9 days ago, I discovered that my suspended servers are being deleted one after another!!!

Hundreds of websites and VPS has gone to hell
The OVH was not even giving me the chance to save my data and he is still not giving me a reason for such actions.


I need help from everybody to give me a solution for asking ovh legal team to answer ticket #5384970 after 18 days



Best regards
 

Dopani

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Hundreds of websites and VPS has gone to hell
If this is true, it is really bad with a hosting provider that more people knew about.
I used OVH 3 years ago but I left them because when my websites got DDOS, they suspends my website and their anti ddos service didn't work or help my websites.
 

ITivan80

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Wow this is bad for anybody to go through. Just hoping you have done backups of all your systems. That way you can start new elsewhere. Best of luck to you.
 

myresellerhome

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This kind of behavior is not expected of a reputable hosting provider. A reputable hosting provider's customer service should always be there to help their customers even during bad times.
Therefore it is always recommended to do your own regular backups. It could be hugely beneficial during the worst-case scenarios.
 

S4 Hosting

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I feel like there is probably more to this whole thing than is being shared from one side but I really don't know.

What I do know is that this...

Hundreds of websites and VPS has gone to hell
The OVH was not even giving me the chance to save my data and he is still not giving me a reason for such actions.
... should never be an issue.

15 years, 40 servers, thousands of sites, and you don't make regular backups and store them in a different location with a different infrastructure provider?

How can you now be worrying about saving the data from the servers, when you should be doing it on a daily basis anyway?
 
Last edited:

darkvps

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darkvps
yup, i agree with this :)
If you are renting your vps or web hosting, you should always to have backup for your websites. Its different if you stated on your term that you don't provide backup with your services :)
 
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