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- Dec 22, 2015
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How can I put this.
My Facebook account was locked by Facebook.
This account isn't my actual main real account but is another main account I've used for about 5 years to use for business purposes, posting to groups etc.
I was posting to some groups as I normally do and it said some unusual activity was detected and asked me to confirm my account.
Now on logging in now all I see is this.
Then the next screen it asks me to do a captcha.
Then it offers me 2 options to confirm my identity.
The trouble is, I've forgotten my security answer or it's not accepting the one I put.
And I have many many friends in my friends list on that account that I don't really know in real life.
Mostly they are people that have added me through some post on a Page I made or from some game I could have added myself years ago or from something else.
As you can see I've exceeded my hourly limit on trying that way to confirm my account.
That's because all it does is show several pictures of someone and a bunch of names and you're supposed to know who they are within like 5 seconds or something.
Do Facebook really think that tat people with 2000+ friends should know every single person by just their picture!?
You have to identify everyone it shows within about 5 seconds and guess them all right otherwise it tells you you failed and to try again.
You can only do that so many times per hour though and then it's not available so your account is completely locked with no other option at all to unlock it.
So I've investigated this and searched for forgot facebook security question and basically, Facebook don't help with this problem at all.
If you check here on what to do if you forget your security question all they say is:
Also, their only other option is to "get help from friends" but that requires that you have set 3 friends as your "trusted contact" that you can send some special link to they can give you or some shit.
Sorry for my French but this absolutely bloody ridiculous!
I haven't set anyone as my "trusted contact" so I CANNOT do that anyway.
I can reset my password, but all that does is let me reset it and once I re-login it just tells me I need to confirm my account again still..
I can either choose to answer my security question.
Or I can choose to try and guess pictures of friends.
But I only know some of my friends on that account in real life. The rest about 600 people I don't know.
So I'm stuck in this stupid infinite loop of going round and round in circles.
You might think I could contact Facebook about this but you have obviously never tried to contact Facebook before.
There is NO contact Page with contact options to reach anyone at Facebook.
Oh you can post in their community with their "Ask a Question" option but guess what, you need to be signed into Facebook to use it!
So you either have to use another Facebook account or get someone you know with one to "Ask a Question" to the community about someone else's account... Not too bate or anything!
Basically, this is probably my fault for forgetting my security question. But Facebook's help on forgetting your security question is irrelevant!
I don't understand in their answer to that as quoted above it says If you're trying to get back into your account and you can't answer your security question, you may have the option to get help from friends. But doesn't say if you don't have that option and then goes straight on to say If you don't have access to the email address that's listed on your Facebook account, we also recommend contacting your email service provider for help:
What does resetting your password have to do with not remembering your security question and not having the option to get help from friends?
Basically that account is now gone. Can kiss goodbye to it. Not a massive biggy but I was a member of some big groups and I do manage many Pages through it as well.
Has anyone else here ever experienced this same thing with getting locked out of Facebook?
Hope someone can shed some light on this, offer some insight or help somehow.
I'm really flabbergasted at this.
My Facebook account was locked by Facebook.
This account isn't my actual main real account but is another main account I've used for about 5 years to use for business purposes, posting to groups etc.
I was posting to some groups as I normally do and it said some unusual activity was detected and asked me to confirm my account.
Now on logging in now all I see is this.
![](http://oi66.tinypic.com/28s7j12.jpg)
Then the next screen it asks me to do a captcha.
![](http://oi66.tinypic.com/dhagqq.jpg)
Then it offers me 2 options to confirm my identity.
![](http://oi67.tinypic.com/24xf0xd.jpg)
The trouble is, I've forgotten my security answer or it's not accepting the one I put.
And I have many many friends in my friends list on that account that I don't really know in real life.
Mostly they are people that have added me through some post on a Page I made or from some game I could have added myself years ago or from something else.
As you can see I've exceeded my hourly limit on trying that way to confirm my account.
That's because all it does is show several pictures of someone and a bunch of names and you're supposed to know who they are within like 5 seconds or something.
Do Facebook really think that tat people with 2000+ friends should know every single person by just their picture!?
![](http://cdn.ghacks.net/wp-content/uploads/2011/01/facebook-identify-this-friend.jpg)
You have to identify everyone it shows within about 5 seconds and guess them all right otherwise it tells you you failed and to try again.
You can only do that so many times per hour though and then it's not available so your account is completely locked with no other option at all to unlock it.
So I've investigated this and searched for forgot facebook security question and basically, Facebook don't help with this problem at all.
If you check here on what to do if you forget your security question all they say is:
Hold on a minute, WTF does resetting my password have to do with my security question!?????If you're trying to get back into your account and you can't answer your security question, you may have the option to get help from friends.
If you don't have access to the email address that's listed on your Facebook account, we also recommend contacting your email service provider for help:
Gmail
Hotmail
Yahoo
Once you get back into your email account, you can request a new password for your Facebook account.
Also, their only other option is to "get help from friends" but that requires that you have set 3 friends as your "trusted contact" that you can send some special link to they can give you or some shit.
Sorry for my French but this absolutely bloody ridiculous!
I haven't set anyone as my "trusted contact" so I CANNOT do that anyway.
I can reset my password, but all that does is let me reset it and once I re-login it just tells me I need to confirm my account again still..
I can either choose to answer my security question.
Or I can choose to try and guess pictures of friends.
But I only know some of my friends on that account in real life. The rest about 600 people I don't know.
So I'm stuck in this stupid infinite loop of going round and round in circles.
You might think I could contact Facebook about this but you have obviously never tried to contact Facebook before.
There is NO contact Page with contact options to reach anyone at Facebook.
Oh you can post in their community with their "Ask a Question" option but guess what, you need to be signed into Facebook to use it!
So you either have to use another Facebook account or get someone you know with one to "Ask a Question" to the community about someone else's account... Not too bate or anything!
Basically, this is probably my fault for forgetting my security question. But Facebook's help on forgetting your security question is irrelevant!
I don't understand in their answer to that as quoted above it says If you're trying to get back into your account and you can't answer your security question, you may have the option to get help from friends. But doesn't say if you don't have that option and then goes straight on to say If you don't have access to the email address that's listed on your Facebook account, we also recommend contacting your email service provider for help:
What does resetting your password have to do with not remembering your security question and not having the option to get help from friends?
Basically that account is now gone. Can kiss goodbye to it. Not a massive biggy but I was a member of some big groups and I do manage many Pages through it as well.
Has anyone else here ever experienced this same thing with getting locked out of Facebook?
Hope someone can shed some light on this, offer some insight or help somehow.
I'm really flabbergasted at this.