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Have you checked https://docs.whmcs.com/Updating URL?
Normally full upgrade doc of whmcs has worked for me and nothing much I rememeber which I have done extra. There might be some issues with some plugins/addons/templates which have caused and that we may have to identify via troubleshooting and error logs.
https://docs.whmcs.com/Updating#For_a_Full_Release_Version
https://docs.whmcs.com/Updating#For_a_Full_Release_Version
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