Why are my emails sending to the SPAM folder?

Philippe Gaucher · Mar 20, 2017

I have customers and we have contacts via emails but some times they said my emails is sent to their spam folder. I am using cPanel. How can I fix this? or there is a service that allowing me to send 100% to their inbox? any alternatives to Google apps?

VirtuBox · Mar 20, 2017

Philippe Gaucher said:
I have customers and we have contacts via emails but some times they said my emails is sent to their spam folder. I am using cPanel. How can I fix this? or there is a service that allowing me to send 100% to their inbox? any alternatives to Google apps?

If your emails are going in the spam folders, than mean you haven't set properly all the settings to identify your emails and the sender.
To test easily what's are the issue with your emails, try https://www.mail-tester.com, you have just to send them an email to the address they display, and they will list all the parameters you should use to make sure your emails are not going into the spam, including SPF, DKIM & DMARC

iserveradmin11 · Mar 20, 2017

Hello Philippe,
You must check your DNS records properly and look up for the SPF, DKIM & DMARC records.
For this as you mentioned you are using Cpanel then :
WHM>>Edit DNS Zone>>Select the desired domain which is facing issue.
After you get to edit the DNS record for it now you can set the records so then it should not be forwarded to spam folder.
If after this problem continues you may check for the issue properly.

Philippe Gaucher · Mar 20, 2017

VirtuBox said:
If your emails are going in the spam folders, than mean you haven't set properly all the settings to identify your emails and the sender.
To test easily what's are the issue with your emails, try https://www.mail-tester.com, you have just to send them an email to the address they display, and they will list all the parameters you should use to make sure your emails are not going into the spam, including SPF, DKIM & DMARC

I did as they noticed on their site and sent an email from my email to xxx@ mail-tester.com but waited for a few hours, still not received their report/email yet.
I want to check if I installed SPF, DKIM & DMARC properly?
Or there are some tools to check and let me know what I can fix from our web hosting server.

iserveradmin11 said:
Hello Philippe,
You must check your DNS records properly and look up for the SPF, DKIM & DMARC records.
For this as you mentioned you are using Cpanel then :
WHM>>Edit DNS Zone>>Select the desired domain which is facing issue.
After you get to edit the DNS record for it now you can set the records so then it should not be forwarded to spam folder.
If after this problem continues you may check for the issue properly.

I checked this area but didn't see any problems.
I can send emails to inbox to @yahoo, @gmail.com and other domains but sometimes there are some customers said our emails got into their spam folder. It is weird.

HostBastic · Mar 22, 2017

Did you setup the rDNS records for the IP Address? Most spam filters use a reverse DNS lookup to see if it resolves back to the original IP address. Make sure that the Reverse DNS records are setup properly since this might be the underlying issue.

Hostpad · May 4, 2017

You have to enable SPF & DKIM for all user. You have to create two text record one for DKIM & one for SPF.

Why are my emails sending to the SPAM folder?

Philippe Gaucher

Well-known member

VirtuBox

Well-known member

iserveradmin11

Member

Philippe Gaucher

Well-known member

VirtuBox

Well-known member

Philippe Gaucher

Well-known member

VirtuBox

Well-known member

Philippe Gaucher

Well-known member

VirtuBox

Well-known member

Philippe Gaucher

Well-known member

VirtuBox

Well-known member

HostBastic

Well-known member

Hostpad

Well-known member

Latest posts New threads

Latest posts

New threads

Latest Hosting Offers New Reviews

Latest hosting offers

Popular Contributors - Past 30 Days

Sponsors

Tag Cloud