Stay Away From EIG Hosting Companies

Tim Dini

Tim Dini

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MailEdge

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Here is another review based site with some interesting data about EIG

https://www.reviewhell.com/blog/endurance-international-group-eig-hosting/

Here is a snippet from the link above:

EIG's Acquisition and Business Structure

The executives and decision makers behind EIG devote a great deal of their resources to finding up-and-coming web hosting businesses that have a strong customer base. Upon acquiring a new hosting business, EIG often makes several notable changes to the business. These changes can include the implementation of their own control panel, migrating accounts to different servers or datacenters, as well as a reduction or complete abolishment of the existing operational staff.

Endurance International Group has their own team of support staff that they use for many of their hosting companies. Despite the acquisition of a new hosting business, which in turn brings new customers, EIG eventually transitions to using their own short-staffed support personnel. The downside of their actions is that both their existing and new customers will potentially have to learn to deal with lower quality support service. There is simply not enough staff to deal with their ever growing customer base. This trend is likely to persist as EIG continues to buyout other web hosting companies, but could be reversed if the decision makers at EIG prioritize staffing their support/technical departments.

In most cases, both existing customers and potential new customers of EIG-owned companies will only see these brands from the outside. For example, HostGator still looks pretty much the same as it did they continue to have the same brand name, logo, website, promotions, plans, etc. However, EIG has completely revamped and overturned the administration and technical side of the business.

Dave
 
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nogics

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I want to make a correction, DirectI is not a part of EIG. It's an Indian company. Correct me if I am wrong.
 
archhosting

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Thanks for the heads up. Everyone running a hosting company should take note and never do this, learn from their mistake .
 
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