How do you ensure that your customers pay on time?

Marc0

Well-known member
Registered
Joined
Jun 6, 2012
Messages
890
Points
28
Hi everyone,

More and more customers pay late or come in big trouble yourself. How do you think your customers pay on time without your relationship with that customer is lost and you still want to do. Business together in the future

any thoughts ?
 

niamike

Member
Registered
Joined
Mar 4, 2013
Messages
15
Points
0
This is very common scenario nowadays. I think you should intimate your customers on time about payment. If still you don't receive payment, you should again send an alert. If customer don't reply, suspend services temporarily and follow up your customers.

I think this is the way to receive payment on time.
 

HostPace

Active member
Registered
Joined
Apr 15, 2016
Messages
65
Points
8
Hi everyone,

More and more customers pay late or come in big trouble yourself. How do you think your customers pay on time without your relationship with that customer is lost and you still want to do. Business together in the future

any thoughts ?
We're using WHMCS - Web Hosting Billing & Automation Platform, it eases our job. It sends an invoice [reminder] to the client in advance 7,5,3 and 1 day before. Also, send the overdue invoice unless client doesn't pay or we open a ticket and ask them before manually suspend a product. You should add the late fee of $5 after the due date past if they don't pay on time.
 

Luxin Host

Well-known member
Registered
Joined
Jun 26, 2016
Messages
543
Points
43
Hi everyone,

More and more customers pay late or come in big trouble yourself. How do you think your customers pay on time without your relationship with that customer is lost and you still want to do. Business together in the future

any thoughts ?
I really do not believe in late fees as they not only cause the client to get frustrated but may also be the reason why you loose that customer.
We have no late fees and do not spam.
an email is sent for three days everyday letting the customer know that they have forgotten to pay, then we follow that up with a suspension (they can still get everything back after paying.).
 
Older Threads
Replies
0
Views
2,416
Replies
2
Views
2,811
Replies
41
Views
14,212
Newer Threads
Replies
0
Views
2,421
Replies
2
Views
2,586
Replies
18
Views
6,726
Latest Threads
Replies
0
Views
130
Replies
0
Views
66
Replies
0
Views
60
Replies
1
Views
90
Recommended Threads

Latest postsNew threads

Latest Hosting OffersNew Reviews

Sponsors

Tag Cloud

You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.

Top