How to remove Cloudflare hcapcha when enable Cloudflare ddos protection?

Chris Worner

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Does anyone know to remove Cloudflare hcapcha when enable Cloudflare ddos protection? I turned on Cloudflare ddos protection for my website but hcapcha is very difficult to pass for my visitors. I'd like to remove it, is there an option to do that?
 

Fusion Arc Hosting

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Hello Chris,

Thank you for your question!

Although this is more Cloudflare related I may be able to assist you. I understand that when your visitors and yourself go to your website you get prompted by a captcha challenge. This is good and bad. The good comes with extra security for your website and the bad is that some visitors may leave the website due to the captcha challenge.

In conclusion this is entirely up to you on if you want to lower your websites security and disable the captcha system. As Cloudflare is a third party software I am not able to confirm this is a solution however from my own research from the Cloudflare community this can be disabled. To disable the hcaptcha you need to set your Cloudflare security level to "Essentially Off" or "Low" Cloudflare by default sets your account to "Medium" which challenges both suspicious IP's and moderate visitors.

To change the security level you can go to Cloudflare Firewall app > settings.

I have also private messaged you a direct link from Cloudflare for your reference. Please let us know of any questions.

Thanks!

Mario Cano

Linux Systems Administrator
 

Chris Worner

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Fusion Arc Hosting

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Fusion Arc Hosting
Hi Chris,

Thank you so much for your response!

As Cloudflare is a third party software I can not give you the best resolution to your issue. However I will be investigating to see if there is anything else that can be done to fix this.

I would highly advise you to also contact the support team at Cloudflare as they will be able to assist you better on the platform and have access to your cloudflare setup. To contact them please sign in here and you will be able to send a request support ticket to them: https://dash.cloudflare.com/login?account=support

If you have any questions for me please do not hesitate to ask me.

Thanks!

Mario Cano | Fusion Arc Hosting

Linux Systems Administrator
 
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