GrowMyForumCommunity
New member
- Joined
- Sep 14, 2012
- Messages
- 6
- Points
- 0
In our case, we offer 24/7 web chat support, a ticket system, and a forum.
Personally, the best way of providing support is by creating a forum. Not only it creates harmony between the visitors and the administrators, but also, it promotes a website's growth.
Personally, the best way of providing support is by creating a forum. Not only it creates harmony between the visitors and the administrators, but also, it promotes a website's growth.
aixporter
Member
- Joined
- Dec 12, 2012
- Messages
- 51
- Points
- 0
A web ticketing system such as zendesk.com or freshdesk.com will easily do the trick. Phone support is usually unnecessary and costly, but if your competitors are providing it, you may need to as well. Usually a skype account and phone number will work just fine.
24/7 chat IMO is unnecessary as well as customers usually prefer either the email / phone route.
24/7 chat IMO is unnecessary as well as customers usually prefer either the email / phone route.
faizan1997
New member
- Joined
- Jan 18, 2020
- Messages
- 13
- Points
- 3
The best think a customer wants is live chats he get his problem solved on the spot and If he has any query he can get the information immediately he don't have to wait for it.
Normally what is most likely to happen is that every pages supports their customers via chat and that is 24/7 or some offers only 6 to 8 hours. It really depends on company policy. I usually run a small business and I have time limits of 9 am to 10 pm. Is it okay?.
tuxandrew
Well-known member
- Joined
- Aug 19, 2012
- Messages
- 126
- Points
- 18
As a support engineer, based of my experience, one of the known reasons that companies loosing their frustrated customers for their poor support strategies.
Even though SLA's are bounded with support systems, the customers always seeks a quick resolution on their issues, but in such situations help desk team can't always deliver immediate and a timely resolutions through emails only, because the tickets might be prioritized, for large volume of queues.
In that cases, the issue with less technical complexity and with high urgency can be resolved by the means of Live chat.
Apart from that, for larger companies with a multinational client base, should always have the phone supporting options to support non English speaker with their queries. A toll free based phone systems can reduce quite large ticket volumes for the sales as well as support department, but is an expensive option for small or mid sized companies as well.
Last edited:
Older Threads
Newer Threads
Latest Threads
Recommended Threads
- Locked
Similar Threads
Latest postsNew threads
-
New threads
-
How much bandwidth is enough for a growing website?
- Started by Ridoy
- Replies: 1
-
-
What are the performance differences between DNS load Balancing and reverse proxy?
- Started by jtti
- Replies: 2
-
Latest Hosting OffersNew Reviews
-
Latest hosting offers
-
Save an incredible 90% off! The Best HostPapa Deal so Far: Unlimited SSL, 50 GB NVMe, 24/7 supportEssentials Hosting provides reliable and affordable web hosting solutions!- cancan
- Updated:
-
Affordable Dedicated Servers - Raspberry Pi & Intel N95 | From €12.90/mo - Unlimited Traffic.Affordable Raspberry Pi & Intel N95 Dedicated Servers with SSD Storage and Unlimited Traffic.- Tinyservers.eu
- Updated:
-
SystemInPlace - Low cost Dual E5 384GB/512GB RAM DEDI. 30% OFF FIRST MONTH! 1gb/2.5gb/5gb/10gbAffordable enterprise grade dedicated servers at a price you can afford.- systeminplace
- Updated:
-
