Live chat is useful for eCommerce website ?

Marc0

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I am running a website selling wordpress templates, I'm going to setup a live chat for clients on website. Does it work and useful for you ? what do you think, it will consume more our time ?
can you share some experiences ?
 

uniecommerce

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Having live chat is very much useful. Business can easily increase the conversion rate.
 

Loo

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Adding a Live Chat to your webstore makes it more trustworthy looking and helps collecting feedback. Also it makes your audience more loyal.
 

Tristan

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Live chat is very useful in eCommerce website as if any customer having some sort of doubt or problem regarding shopping in their site, they can directly chat with the executives.
 

Trevor

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Yup, in fact I think it is very useful as you can provide live support to you customers if they need any.
 

CloudLIX

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Live chat is a realy strong marketing tool. With it you can to know your client, what he need, and ofcourse it is easier to sell
 

williamk

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Live chat is the best thing you can have as a marketing tool, it is a good way to interact with your customers and getting their reviews real time. It builds confidence to the customers since they feel their concerns are met and addressed.
 

24x7serverman

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Yes, the live chat is useful for the e-commerce website. Because customer can provide the review as well they can ask the quick question about the products, their features, home delivery service and tracking their shipments so it's very useful for it.

Live chat is the effective solution for successful eCommerce website.
 

stew4

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Live chat is extremely useful when you deal with customers. They can ask questions and get answers faster, because imagine if they can't easily find the information they're looking for - probably they will just leave your website. If the live chat representative has friendly attitude to current and potential clients, they will establish stronger relationship with them and can make you look like a trustworthy company. It can help you boost your sales, as the agent can give advice to people or help them choose the best product or service for them. Also, you can learn and upgrade your website on the basis of your clients' questions, requirements and so on.
 
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