Live chat vs email support?

MidnightPencil · Jun 1, 2018

It depends on the concerns that need to be addressed. If it is just simple stuffs, like a configuration issues about your domain name, I will prefer to have a live chat, where the respond is in real time, way faster that their email ticket method. however if I am completely at lost on what I am doing, and I know it's gonna take lots of explaining, questioning and answering, then I might as well choose the Email system.

SenseiSteve · Jun 1, 2018

Live chat, unfortunately, is often either manned by sales or level one techs, so if your question is pre-sales or simple fixes, then that's fine. Otherwise, email support works, only if your provider is responsive, professional and competent.

$EverythingIsGood$ · Jun 2, 2018

For me live chat is more better but if your support only have email it's ok too. but i just don't like when they email you cause sometimes they don't response. sometime i email a company because there's problem to there software. i use the software many times but that is the first time the software crash or have an error. but they don't have the company don't have live chat because they are being trolled on the live chat. so the company only have email and i email the company and the company did't reply to my email. but sometimes email is good cause i'm a youtuber and i email youtube and they are responding to my emails. but yeah live chat is more cause you can get faster reply on live chat. i have a story too on live chat, i have problem on my phone so i download an app for a live chat support and yeah the app is owned by the company. so i download the app and start chatting and i said Hi they reply so quick so i ask the question and they resolve the problem and my phone is back to normal. so i recommend live chat but if the company your asking don't have a live chat, you can stick with email. but you need some patient on email.

albino · Jun 2, 2018

Cheerag Nundlall said:
As a customer, I asked my hosting providers to support via live chat but they answered, they will support via emails (their ticket system). Is that considered a good support? should I go with type of this support and it is better live chat?

Well it depends on your time or how urgent you need some response or feedback, because using an email takes time and not really a good support when it comes to walk in or online costumers because it is not a quick type of transaction or communication, I think you should find another site that provides live chat in order for you to gain more ideas and useful information you need in a real time talk or live chat.

farbyte · Dec 22, 2020

For me, it's best if you have the choice of both live chat & ticket/email support.
Live chat is OK for quick questions. Tickets for more in-depth issues & anything that's account critical with regards security & auditing ( so long as secure user authentication is in place). Email support alone isn't really something I like, but can get you out of a jam if you can't access the ticket system for some reason.

Live chat vs email support?

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