How would you rectify the problem 'Can't create new cpanel accounts'?

Joined
Jan 19, 2013
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#1
If you are creating a Cpanel account for a domain, let’s say abc.com and after filling

Up all the details, required to create an account, you get the error Unable to add the user

'abccom'

In that case, refer the below steps to rectify the issue:

1) First check /usr/local/cpanel/logs/error_log for the error when trying to create an account.

2) chmod +w passwd,v ( cd /etc)

3) ll /etc/group*
-rw-r--r-- 1 root root 6336 Nov 16 21:40 /etc/group
-rw------- 1 root root 6359 Nov 16 21:39 /etc/group-

4) chattr -i /etc/group

5) mv /etc/gshadow /etc/gsahdow.corrupted.
 

Kaz Wolfe

Well-known member
Joined
Jul 7, 2016
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#2
I think we should check if the domain (username) is existed.
Or contact the hosting provider to fix this problem and I see that it rarely happen this problem because I have never got this error before..
 
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