Your comments/reaction on this?

paidboom · Jan 21, 2019

What would be your reaction when clients say as below?

Client: Upgrade my hosting plan to high-end plan at free of cost or refund money

he basically had hosting with starter plan. this was his last ticket with us.

[Note: I would like to hear your reaction on it only. We have refunded his money. due to we don't wish to entrain such clients with us]

DaRecordon · Jan 21, 2019

I am not a hosting provider but if that was my client, I will refund money if he is in trial period of my service. If not, explain him to let him know about terms of services that he/she should know.

paidboom · Jan 21, 2019

DaRecordon said:
I am not a hosting provider but if that was my client, I will refund money if he is in trial period of my service. If not, explain him to let him know about terms of services that he/she should know.

explain him to let him know about terms of services that he/she should know.

We did it already. he was trying to get a free upgrade with refund strategy.

Localnode · Jan 23, 2019

Probably not a client you would want.
Refund the money and move on, a bad client like that is not worth it, IMO.

24x7CSM · Jan 23, 2019

Well why even he was asking for the refund ? and as Localnode said a bad client like that is not worth

paidboom · Jan 23, 2019

why even he was asking for the refund ?

He was expected to get a free upgrade with refund strategy.

Malcolmjr96 · Mar 11, 2019

Exactly what @24x7CSM and @Localnode. He's a bad client, not worth it. Good on you for standing strong!

cheapestwebhosting · Apr 2, 2019

its depends how much he pay & how much resources his website use

vps9networks · Apr 2, 2019

paidboom said:
What would be your reaction when clients say as below?

he basically had hosting with starter plan. this was his last ticket with us.

[Note: I would like to hear your reaction on it only. We have refunded his money. due to we don't wish to entrain such clients with us]

Your terms and conditions matter here.
Had you mentioned regarding any upgrade or refund before he ordered?

If any refund or upgrade is not committed to him, he is not entitled to ask for it.

Your comments/reaction on this?

paidboom

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DaRecordon

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paidboom

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Localnode

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24x7CSM

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paidboom

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Malcolmjr96

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cheapestwebhosting

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AlbaHost

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vps9networks

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