Reasons for refund request?

Dr. McKay · Dec 3, 2018

What are the reasons for refund request? do you request any times for services you bought from a web hosting providers or a domain registrar? for me, I requested some for my domain names because I didn't expect to renew them when I didn't use them any more, that's for Godaddy. What about you? do you have any experience on this?

manoaratefy · Dec 3, 2018

Good morning,

I only request refund when service is really bad (lot of downtime, very bad performance, ...). But usually, these scammers are not ready to refund. So, I take precautions and I only pay the shortest billing cycle available (monthly).

I never requested a refund for domain name because I never found an utility to cancel a domain name I've already registered.

Maxoq · Dec 4, 2018

I request refund for bad support and services didn't work as described.

Dracindo · Dec 10, 2018

I refund anything whenever I'm not satisfied with what I got. This includes the providers giving wrong information on their packages and support working in favor of their own income, instead of the customers happiness.

Example: You were promised 50GB Work space, and it's already full at 48GB. I complain, and instead of fixing it so I can have 50GB or giving me something in compensation (small refund for the hassle, 55GB for the rest of the month, or even just a genuine apology), they just say something like "We changed it on the site to be 48GB. That was a small typo on our end."

In other words, poor support is the last straw for me.

24x7CSM · Dec 23, 2018

Well , go through the SLA of the service provider , go through their terms and conditions before you even request the refund. No doubt if the service is not as per SLA you should ask for the refund.

Veesp · Dec 26, 2018

Hi! If any hosting service doesn't meet your requirements and it doesn't match the stated characteristics, low quality of tech support or inability to contact them when it's needed, downtime - it could be possible reasons to asking for a refund, but be sure to check money back guarantee in their SLA first

WPCycle · Jan 1, 2019

From a providers stand point, does anyone who commented say anything to the host prior to cancelling or asking for a refund?

I've seen a client cancel an account claiming all sorts of downtime. Looking into it, zero downtimes while their account was active, and zero downtimes or issues with the server. I then wonder if they just said "downtime" as an excuse to cancel

FerdieQO · Jan 1, 2019

WPCycle said:
Looking into it, zero downtimes while their account was active

How you are sure your web hosting service has no downtime?

WPCycle said:
does anyone who commented say anything to the host prior to cancelling or asking for a refund?

I never ask a refund from a web hosting provider because I often pay monthly and at this starting point I can check their service to know if I can go for more months or not hence it is hard to ask a refund from my web host provider as I am a customer.

WPCycle · Jan 2, 2019

FerdieQO said:
If they use a CDN and that caused downtime for their host, it can be counted as a dowtime by your hosting or by them?

If the client uses a CDN, and the CDN was the reason for the downtime, then it's counted as the CDN's fault. I've personally helped some situations where the hosting would still show active by using the IP address, but issues had to be addressed within the CDN account.

FerdieQO said:
Do you provide a report (logs) to your customers say that there is no downtime on your hosting?

Yes. Every account has access to a limited time frame of logs within their accounts, and if requested, they can have up to a year of logs, and they also receive a monthly traffic report.

Ash · Jun 4, 2019

I have never had to request a refund for either a domain or hosting because I've fortunately never had any bad experiences with any online companies. But if I were to, it would be because I didn't get a service I bought.

JoyFreak · Jun 4, 2019

I only request if the item is faulty or not delivered but I have not had situations like this many times.

agmhost · Jul 5, 2019

I usually ask for the refund when I'm dissatisfied with the service provider for their faulty merchandise, incorrect content delivery, poor services and not able to meet our expectations catering all our requirements, a lot of downtime along with the poor performance. So, I'm more cautious about the service and love to go for monthly billing cycle whenever possible at the starting phase to check and decide if it is better for me to go for more months or should I need to stop right here as it is always a hard task to ask for refund from any reputed hosting provider informing them that you're not satisfied.

Jogel2 · Jul 5, 2019

My reasons for asking a refund are:
- frequent downtime
- really bad quality of the hosting services
- rude or not qualified support team
- significant increase in the prices of the services

Reasons for refund request?

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