What are the top 10 things web hosting clients want?

ForwardWeb - Branden · Sep 9, 2018

What do users look for in a good hosting provider in 2018? list your top 10 below I would like to know so we can better shape service in the future I also think it will be good for new comers to read if we get good responses

Malcolmjr96 · Sep 9, 2018

Great question! When looking for a good hosting provider the top 10 things I look for are:

Quality customer service - go out and beyond for the customer.
Quality products - What I mean by this is what are you offering, and are they listed for a reasonable price.
Documentation!
Monthly deals for both new and existing customers.
Friendly user interfaces.
Clear and simple Terms of Service.
24/7 support, either via your site or a social media platform e.g Twitter or Facebook.
Website application installs support - Not everyone is capable of installing forum software, or Wordpress. Offer services to help customers with this, but for a reasonable price.
Don't restrict customers to too many features. Let some breathing room.
Be professional but add some fun. Like fun emojis in announcements or posts like this .

Gmeister4 · Sep 10, 2018

For a normal user, price range from $10 to $20/ month is good.
Live chat support
Easy to setup and configurations
Managed services.
No downtime

Just a few, I think it is good enough for me to have a new hosting.

ForwardWeb - Branden · Sep 10, 2018

Well for us we change 3 for basic and 7 for intermediate we have a chat but it’s rarely used we have a great ticket system love it keep it coming guys

HostColor · Sep 13, 2018

The first thing people look for is the popularity of the web hosting brand (provider). This is very important. The second one is the well-designed web hosting service plan (when it comes to Shared Hosting). And then they are looking at the price and want to get as cheaper as possible, which is sad because "cheap" means a compromise with the quality.

Internet-Buff · Sep 14, 2018

1. The instant customer support
2. The rich documentation
3. 99.99% uptime
4. The frequent discount campaign.
5. A clean and simple admin panel
6. The quality product
7. More payment method
8. More datacenters
9. Multiple types of hosting

ForwardWeb - Branden · Sep 14, 2018

Thank you everyone please keep this going

Veesp · Sep 17, 2018

Thank you for this question!

According to a survey we conducted a while ago:

1. Plans & prices (hosting types, hardware, type of virtualization, bandwidth)
2. Service value (what you got for your budget: cPanel, managed or not, back up)
3. Equipment & Data center-class
4. Uptime
5. Network infrastructure and uplinks
6. Support & feedback system
7. Additional services (individual server configuration, DDoS-protection, data warehouse etc.)
8. Reviews about the hosting provider and quality of technical support
9. Price-off & promo
10. Brand (everything connected with a name, design, and history of a company)

Arsalansajid · Sep 24, 2018

I work at Cloudways and we have designed our managed hosting platform after feedbacks from our existing and potential customers so below is all that was asked by them.

Performance
Security
Expert Support
Team Collaboration Feature
Control Over Applications and Servers
Integration & Add-on
Real-time Monitoring

hostens · Oct 16, 2018

I believe these are the key factors:

24/7 customer support;
Stability;
Scalability;
Security;
Flexibility of the most common settings: Apache, PHP, etc;
Resource monitoring;

There are a lot more things that could be added but I think they depend on the individual situation.

ForwardWeb - Branden · Oct 17, 2018

Thank you everyone your feedback is always welcome

fwh · Oct 17, 2018

I am a web hosting client and when I choose a new hosting for my websites, I consider some important points are:
- 100% uptime
- Fast loading
- Price is suitable to my budget, normally $5 to $8 for a shared hosting is good, $25/month for a VPS.
- Support (live chat or ticket)

Just my 0.000002 cents!

Laurence Flynn · Oct 19, 2018

1) Uptime.
2) Website Performance.
3) Great security.
4) Reliable Email.
5) Friendly and knowledgeable support.

There is really nothing else.

Michelle - Guardoo · Dec 6, 2018

Based from some of the feedback we got from our clients, here's what they are looking for:

- Great customer support/service (going the exta mile for them)
- Performance
- Security
- Uptime
- Documentation
- Pricing (value for money)
- Flexible payment/billing (more payment options)
- Friendly UI

webwerksDC · Dec 10, 2018

You may come across many suggestions while you are seeking the services of a web hosting provider. Many will even advise that better the price, better will be served, so go for the expensive ones. But that doesn’t always prove right.

Here are 6 ‘S’s of choosing the right web hosting services provider for your business.

1)Speed
2)Service Level Agreement
3)Support
4)Specialty
5)Stability
6)Security

What are the top 10 things web hosting clients want?

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