What are the top 10 things web hosting clients want?

Malcolmjr96

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Great question! When looking for a good hosting provider the top 10 things I look for are:

  1. Quality customer service - go out and beyond for the customer.
  2. Quality products - What I mean by this is what are you offering, and are they listed for a reasonable price.
  3. Documentation!
  4. Monthly deals for both new and existing customers.
  5. Friendly user interfaces.
  6. Clear and simple Terms of Service.
  7. 24/7 support, either via your site or a social media platform e.g Twitter or Facebook.
  8. Website application installs support - Not everyone is capable of installing forum software, or Wordpress. Offer services to help customers with this, but for a reasonable price.
  9. Don't restrict customers to too many features. Let some breathing room.
  10. Be professional but add some fun. Like fun emojis in announcements or posts like this :).
 

Gmeister4

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Apr 19, 2016
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For a normal user, price range from $10 to $20/ month is good.
Live chat support
Easy to setup and configurations
Managed services.
No downtime

Just a few, I think it is good enough for me to have a new hosting.
 

HostColor

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Jul 27, 2016
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The first thing people look for is the popularity of the web hosting brand (provider). This is very important. The second one is the well-designed web hosting service plan (when it comes to Shared Hosting). And then they are looking at the price and want to get as cheaper as possible, which is sad because "cheap" means a compromise with the quality.
 

Internet-Buff

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1. The instant customer support
2. The rich documentation
3. 99.99% uptime
4. The frequent discount campaign.
5. A clean and simple admin panel
6. The quality product
7. More payment method
8. More datacenters
9. Multiple types of hosting
 

Veesp

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Apr 18, 2017
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Thank you for this question!

According to a survey we conducted a while ago:

1. Plans & prices (hosting types, hardware, type of virtualization, bandwidth)
2. Service value (what you got for your budget: cPanel, managed or not, back up)
3. Equipment & Data center-class
4. Uptime
5. Network infrastructure and uplinks
6. Support & feedback system
7. Additional services (individual server configuration, DDoS-protection, data warehouse etc.)
8. Reviews about the hosting provider and quality of technical support
9. Price-off & promo
10. Brand (everything connected with a name, design, and history of a company)
 

Arsalansajid

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Jul 24, 2018
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I work at Cloudways and we have designed our managed hosting platform after feedbacks from our existing and potential customers so below is all that was asked by them.

  • Performance
  • Security
  • Expert Support
  • Team Collaboration Feature
  • Control Over Applications and Servers
  • Integration & Add-on
  • Real-time Monitoring
 

hostens

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Jan 18, 2017
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I believe these are the key factors:
  • 24/7 customer support;
  • Stability;
  • Scalability;
  • Security;
  • Flexibility of the most common settings: Apache, PHP, etc;
  • Resource monitoring;
There are a lot more things that could be added but I think they depend on the individual situation.
 

fwh

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Dec 8, 2012
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I am a web hosting client and when I choose a new hosting for my websites, I consider some important points are:
- 100% uptime
- Fast loading
- Price is suitable to my budget, normally $5 to $8 for a shared hosting is good, $25/month for a VPS.
- Support (live chat or ticket)

Just my 0.000002 cents!
 

Laurence Flynn

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Dec 31, 2016
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1) Uptime.
2) Website Performance.
3) Great security.
4) Reliable Email.
5) Friendly and knowledgeable support.

There is really nothing else.
 

Michelle - Guardoo

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Dec 3, 2018
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Based from some of the feedback we got from our clients, here's what they are looking for:

- Great customer support/service (going the exta mile for them)
- Performance
- Security
- Uptime
- Documentation
- Pricing (value for money)
- Flexible payment/billing (more payment options)
- Friendly UI
 

webwerksDC

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May 9, 2018
Messages
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You may come across many suggestions while you are seeking the services of a web hosting provider. Many will even advise that better the price, better will be served, so go for the expensive ones. But that doesn’t always prove right.

Here are 6 ‘S’s of choosing the right web hosting services provider for your business.

1)Speed
2)Service Level Agreement
3)Support
4)Specialty
5)Stability
6)Security
 
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