Contact with your web hosting provider?

DanielleUkHost4u

New member
Registered
Joined
Jan 31, 2018
Messages
3
Points
0
As a customer how much contact with your hosting provider is too much? I know it is important to touch base to ensure that you are happy with your hosting but other than that do you feel the need to contact your provider or for them to contact you? How much contact do you have with your web hosting provider?
 

Harry P

Well-known member
Registered
Joined
Feb 3, 2015
Messages
447
Points
28
I rarely contact more with my hosting provider, just for the first time I register their hosting plan, I asked for some information about account and how to use their services. For VPS providers, I contacted them to ask about how to set rDNS for my VPS. Honestly I contact them when my hosting is getting problems, it is the time to submit a ticket or ask support through live chat.
 

camgullo

New member
Registered
Joined
Mar 2, 2017
Messages
3
Points
1
You really should only contact them if you have a question. If they ask for feedback the ofcourse give them feedback. They are usually pretty busy and don't have time to have conversations with customers.
 

Dr. McKay

Well-known member
Registered
Joined
Nov 26, 2016
Messages
565
Points
28
Dr. McKay
I don't think so. Web hosting providers always like connecting with visitors or new customers or even they can support you via live chat. I often get supported with these cases.
 

stew4

Well-known member
Registered
Joined
Nov 18, 2016
Messages
105
Points
18
The contact from both sides should not be too intrusive. I prefer to contact my provider only if there's something i would ask, and only after i've looked for the information on their website, but i haven't found it.
 

hostens

Well-known member
Hosting Provider
Registered
Joined
Jan 18, 2017
Messages
215
Points
28
It truly depends on the kind of services you are buying/providing. If it is a shared-hosting, of course, you may ask more questions or recommendations, expect more help when questions are about hosting. When it comes to VPS, then there raises a question - do you have a managed or self-managed VPS? If it is self-managed, then the questions you can receive answers to are pretty limited. The best way is to ask yourself before contacting the provider:

Does the provider have a knowledgebade, a forum or F.A.Q., where you could find the answer to your question?
Did I try looking for an answer on the search engines?
Is the issue with the hosting or is it somewhere else?

Of course, if there is an issue with the service it doesn't matter what package you have, you should always be able to contact support.
 

HostColor

Well-known member
Hosting Provider
Registered
Joined
Jul 27, 2016
Messages
247
Points
28
I can speak as a web host's representative. For all those 18 years since Hc was on the market, the clients have come to talk to our Support only if they needed a resolution. this is the time to communicate. People don't like to be bothered when everything is going fine. So, the faster the resolutions is when client needs one, the better. The less any provider bothers its customers, the better.
 

Maxoq

Well-known member
Registered
Joined
Feb 25, 2015
Messages
520
Points
28
Does the provider have a knowledgebade, a forum or F.A.Q., where you could find the answer to your question?
I used to igore this FAQ page because they are common answers and rarely matches my question to ask my hosting provider.

It truly depends on the kind of services you are buying/providing. If it is a shared-hosting, of course, you may ask more questions or recommendations, expect more help when questions are about hosting. When it comes to VPS, then there raises a question - do you have a managed or self-managed VPS? If it is self-managed, then the questions you can receive answers to are pretty limited.
Yes you are right, managed and unmanaged services are different and they should be noted before a customer purchases a service.
I am just curious if some providers plit their support team into different groups such billing, technical groups...etc or one for all?
 

hostens

Well-known member
Hosting Provider
Registered
Joined
Jan 18, 2017
Messages
215
Points
28
hostens
We have a support team which does take care of the billing and technical stuff. When it comes to more complex issues, then our server administrators come in and save the day. They do not contact with customers directly and I believe it is the most efficient way for fast support. I can not say more about other providers.
 

Floxera-Jose

Well-known member
Registered
Joined
Apr 26, 2017
Messages
148
Points
18
We like when customers contact us to say " Happy Christmas to you guys and thanks for helping us. " and " Happy 2018". We know this is a happy customer that spend 2 minutes of their busy lives to remember us :)
 

fwh

Administrator
Staff Member
Joined
Dec 8, 2012
Messages
773
Points
63
fwh
Exactly this is thing a web hosting provider wanted to receive instead of contacts from customers complains about hosting issues. According to my personal view, a web hosting provider receive less contacts for fixing problems on their web hosting then it is a good host. For me, I will move to a new host if I have to contact more with my hosting provider to fix problems on my hosting server monthly, that should not happen if everything is configured correctly.
 
Similar Threads
Replies
2
Views
2,128
Replies
0
Views
1,685
Replies
6
Views
4,915

Latest Hosting OffersNew Reviews

Sponsors

Tag Cloud

You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.

Top