Trouble with Stripe webhook endpoint

AlpineHost

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Feb 5, 2024
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Hi all,

Stripe is having trouble sending requests in live mode to a webhook endpoint associated with my account.

The requests returned HTTP 404, and that I should verify the endpoint URL is correct in my Stripe account settings.

They have since, disabled the webhook endpoint. I can re-enable it once the problem is fixed.

They have also given me the URL of the failing webhook endpoint.

Now, I'm NO developer, so I don't even know where to start to try and resolve the issue. I need help please!!
 

AlbaHost

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Jan 18, 2017
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What billing system, whmcs? Have you also selected within your webhook the listener events:

payment_intent.amount_capturable_updated
payment_intent.canceled
payment_intent.created
payment_intent.partially_funded
payment_intent.payment_failed
payment_intent.processing
payment_intent.requires_action
payment_intent.succeeded?

What does your error logs say both in stripe dashboard and your webserver? Also the installation and configuration should be like this:

Installation
  • Upload the module files to your web space and then activate the gateway in the admin area of WHMCS.
  • Then please enter the API Keys. You can find the keys in the Stripe.com Dashboard.
  • The data for the webhook secret can be found in the Stripe Dashboard after you have created the webhook in the Stripe Dashboard.
  • Log in to the Stripe.com Dashboard and create a webhook there on the file: https://yourdomain.com/modules/gateways/callback/pl_stripe_payment.php
  • Activate the following events on the webhook: payment_intent.succeeded, payment_intent.payment_failed and payment_intent.processing.
  • If you want to have the transaction fees calculated so that they are taken into account in WHMCS, please enter your fees in the fields provided.
  • The language files are located in the directory modules/gateways/NAME_DES_GATEWAYS/lang/ and can be individually adapted and supplemented with further languages.
  • If you want to change the image that is displayed on the HTML view of the invoice, please replace the .png file from the gateway directory. Please make sure to upload the image in the size in which it is to be displayed.
To be able to guarantee the function, please do not rename any folder or file of the payment gateway.

More can be found below, since you didn't pvodie any logs, version of whmcs/module etc:

 
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