Common Questions Asked for Web Hosting Plans?

Ender

Active member
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Oct 25, 2017
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82
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Hello,

This question is meant for other web hosting companies that sell web hosting plans for cPanel. What are the common questions you get from new potential customers
looking to purchase a web hosting plan from you?
 

GixHosting

Member
Joined
Dec 23, 2019
Messages
58
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8
Most of the common questions asked by the customers are as below:
  • Do you have any promo code?
  • Where is the server located?
  • Do you provide phone support?
  • Is there any inode limit on hosting account?
  • Do you provide free SSL?
 

agmhost

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Sep 24, 2018
Messages
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agmhost
Totally agreed GixHosting! Let me add few more:
1. What is your backup policy?
2. How much is the renewal fee?
3. Do you offer Money Back Guarantee?
4. How is your customer support?
5. Are there any hidden fee?
6. How reliable is your service?
 

Require

ForumWeb Supporter
Forum Supporter
Joined
Feb 12, 2020
Messages
60
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6
I think the best questions to ask is
Do you provide Support? Which is needed a lot
What is your downtime
 

SaudRazzak21

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Jan 14, 2020
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  • How many data centers do you have?
  • Do you provide free SSL?
  • Do you provide free migration?
  • Do you provide free Backup and cache plugin?
  • How many websites do I host in one server?
  • Is your service reliable and affordable?
  • Do you provide 24/7 chat support?
  • Do you have a staging environment?

These type of questions that people ask normally.
 

Dreamwebhosts

Member
Joined
Dec 21, 2019
Messages
25
Points
1
Best answer
Common questions asked by the customers
1. What is your backup policy?
2. What are the limit of inode and IO limit?
3. Do you offer Money Back Guarantee?
4. Do you provide customer support via live chat & email?
5. Are there any hidden fee?
6. What is your downtime?
7. What are the location of datacenter?
8. Is there any raid configured on your server? or do you take any snapshot of data montly?
 
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