Is the Tech Department Available 24/7 for web hosting assistance?

caredexy · Nov 20, 2017

I just wondered if their customer service is available to most countries? Have you ever experienced calling their company when you had an issue about web hosting? What was you overall experience?

neckom · Nov 29, 2017

hi, cardexy

there are many companies with support team are available 24/7/365 to help with any technical questions or support queries...
Some are available via phone, some via live chat and some via email ...

YourLastHostLLC · Nov 30, 2017

caredexy said:
I just wondered if their customer service is available to most countries? Have you ever experienced calling their company when you had an issue about web hosting? What was you overall experience?

Most of the companies yes, we are providing 24/7 technical support through help desk, while it is hard to provide it in live chat, which is mostly for the sales related queries. If the company is providing telephonic support, which is great and you can trust the most.

shiyuchen · Nov 30, 2017

caredexy said:
I just wondered if their customer service is available to most countries? Have you ever experienced calling their company when you had an issue about web hosting? What was you overall experience?

Yes, I believe there are lots of companies with 24/7 support centre. However, technical assistance would usually be better via ticket system/live chat. For some companys, the call support is usually for sales and won't be able to assist you on technical terms.

alpshost1 · Dec 1, 2017

caredexy said:
I just wondered if their customer service is available to most countries? Have you ever experienced calling their company when you had an issue about web hosting? What was you overall experience?

Yes there are many companies who offered 24/7 support. But please be reminded that there are issues needed to be escalated and so another tier support team will take charge on it. That is why sometimes it takes a while to be solved. But overall, web hosting companies really working hard on getting the best technical support staffs for their customers via email, live chat or phone.

WebHostingUK · Dec 11, 2017

24x7 comes in a few different ways including online chat, phone and online ticket system which you can write to the company via your account and be in queue waiting for a reply to your ticket.

djsmiley2k · Dec 11, 2017

caredexy said:
I just wondered if their customer service is available to most countries? Have you ever experienced calling their company when you had an issue about web hosting? What was you overall experience?

There are many web hosts in this hosting offers section https://forumweb.hosting/130-web-hosting-offers are offering 24/7 for web hosting support.
You can ask via live chat or tickets. Normally I like tickets because it will notice me through my email.

webhostadvertising · Dec 13, 2017

Most of them offer 24/7 support and most of the chats are limited to level 1 support in the night times and use tickets

Floxera-Jose · Dec 15, 2017

Support only using ticket system and client logged in his client area.
Using phone line or chat for support is not a good Idea. Manytimes we need to investigate the issue and that might take times and different eyes.

Is the Tech Department Available 24/7 for web hosting assistance?

caredexy

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neckom

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shiyuchen

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