Do you care about hosting support?

CertaHosting · Aug 15, 2017

People always need good support?

Thats what makes a hosting company what it is. Take away the support and what do you have?

Its always good to know that should ever anything go wrong you have someone watching your back and that means a lot in a crisis. I would always check out the quality of support from current users before purchasing something such as web hosting or anything technical that requires any kind of technical knowledge.

Good luck

24x7serverman · Aug 16, 2017

Agree with the previous replies.

I will say, it depends on how deep knowledge you have. As you have VPS or dedicated server knowledge, it means that you do have that technical knowledge. Customers always used to sing-up only when you have great support team with best technical skills.

Instead of contacting the support for simple queries, you can choose the plan in which you an contact them when you really need their help. That is if there is issue which can't be sorted by yourself then you can hand-over that to support team of your host for some fixed charged. You can opt to such support.

In hosting field, support is the key to attract the customers so you can have the support when needed.

manmad · Aug 16, 2017

It's not something that's vital, but it's definitely worth it to have support, you have a lot of cases where you're going to need a helping hand, be it something that has to do with the servers or something that has to do with your account such as: canceling, upgrading, asking for advice and so on. As other people stated, it is always a good idea to know that there is a hand behind you that can help you at any time.

Soulwatcher · Aug 17, 2017

I think hosting support is a must have if you're paying for hosting support. And if you're you're paying for unmanaged they should still offer support depending on what the problem is. I also think support tickets should be answered in a hour or less.

JoeMilford · Aug 18, 2017

There are a lot of great replies here. I think support with hosting is a must, especially for fellas like me who are brand new to this. There are so many unexpected issues which can arise, so knowing that you have a good support system available is really re-assuring.

EzzyTech Networks · Aug 20, 2017

In case of web hosting services, whether you provide managed/unmanaged service, you have to provide customer support. All our services are virtual services. So it's very simple to get an issue. The issue will not determine your service quality, how you take action against the issue actually express your service quality.

vinaya · Aug 21, 2017

Support is one of the features that I look for a hosting service. If the support is not good, I will not buy hosting from that company. I chose Namecheap because my tickets are answered within 10 minutes 24 X 7. The first hosting company I ever joined was Go daddy however, I did not buy hosting from Go daddy because they said it takes almost 48 hours to receive the answer, which is very long time.

jyy · Aug 22, 2017

It's always comforting to have the best support. Nonetheless, a little email support is all that is actually needed. In that case, I wonder why some insist on live chat.

Anyway, in regards to email support, on my provider, it's very fast. However, my case might not be the average. Nonetheless, I'm guessing it is. How fast is your email support? Does anyone have a clue on the national average for email support?

johnnymorgan · Sep 7, 2017

Encounter is the aspect here. Not having any way of assistance is okay if you know what you are doing but I would extremely question the common webmaster knows enough to be without it.

tenthztar · Sep 11, 2017

I think we all do, Since if anything goes wrong we need someone to contact. Mainly a good customer will help us ensure that they fix everything, because one day of downtime would be a big disaster specially for big companies. So basically a good tech support provides a healthy relationship between its client.

Johnny666 · Sep 12, 2017

Of course, you will need a support for shared hosting because this type of hosting is tedious to manage has plenty of facilities to operate simultaneously. VPS is light to carry and yes, you don't necessarily need a support for using this service if you do have a VPS with good quality service and hardware stability. Nothing to worry about at all.

cybexhosting · Sep 13, 2017

Only in rare cases like hardware issues or network problem you needs support from hosting provider for unmanaged servers. Choosing a vps or dedicated server depends on your site traffic or application that you are going to run. It better to choose a good hosting support provider when choosing for managed, shared or reseller hosting plans.

Hostrigs · Sep 13, 2017

Hosting Support is the most important part of hosting. Some time when you work, you face so many unexpected issues which is not good for your work. And I also agree that in hosting business good support is the key of success.

Do you care about hosting support?

CertaHosting

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24x7serverman

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manmad

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Soulwatcher

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JoeMilford

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EzzyTech Networks

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vinaya

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jyy

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johnnymorgan

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tenthztar

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