Web Hosting features' that should always be standard.

coolhandle

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There are some features I think that should be included in any hosting plan and would be surprised to not find. For example- Availability of Backup. User friendly support website.

To start a discussion we can think of a real time support where we don't need to call on toll free numbers or open support ticket every time. Just launch a video available on support website and get your queries resolved. Is it ok not to offer real time support these days, and if not, then is it still a selling and advertising point?
 

AlbaHost

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There are some features I think that should be included in any hosting plan and would be surprised to not find. For example- Availability of Backup. User friendly support website.

To start a discussion we can think of a real time support where we don't need to call on toll free numbers or open support ticket every time. Just launch a video available on support website and get your queries resolved. Is it ok not to offer real time support these days, and if not, then is it still a selling and advertising point?
Mostly of hosting companies are using WHMCS billing and support system which is user friendly, except e few big hosts companies that they use custom build in. There are plenty of the hosts that will mention that the backup is included/excluded.
As per video available, this takes time, and not all of the issues are the same so no, you can't include nor predict the issues in one video. But the best one is to have a livechat support where you can communicate in realtime and try to fix the issues. I don't see any issue with ticketing/emails too, as long as the support is quick in responses.
 

radwebhosting

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There are some features I think that should be included in any hosting plan and would be surprised to not find. For example- Availability of Backup. User friendly support website.
Agree 100%
 

hostcomtw

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There are some features I think that should be included in any hosting plan and would be surprised to not find. For example- Availability of Backup. User friendly support website.

To start a discussion we can think of a real time support where we don't need to call on toll free numbers or open support ticket every time. Just launch a video available on support website and get your queries resolved. Is it ok not to offer real time support these days, and if not, then is it still a selling and advertising point?
I think most hosting providers have a support system website that is easy and friendly for users. Just imaging, when your site has issues, you can make a call or send a ticket asking to resolve it asap, you receive the response right away then, issues are fixed, even it happens at the midnight. The point is 24x7 real-time support is necessary, it is much efficient than you try to fix it by yourself by watching videos. Furthermore, not all issues are the same, it's quite hard to put it into some videos, but we do have our own blog and knowledge base that can guide our users on how to fix some common problems.
 
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Harry P

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There are some features I think that should be included in any hosting plan and would be surprised to not find. For example- Availability of Backup. User friendly support website.
I don't think backup feature is necessary for a shared hosting or VPS, you can do that with your hosting panel easily, that doesn't need to include into feature list of a web hosting service.
 

S4 Hosting

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Free SSL should be a standard, I'd be very worried about any host that doesn't offer free SSL through Let's Encrypt or Zero SSL.
 
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