Hi All,
I bought a $69 server from OVH on 24th March and installed a server through their panel. Their panel looked good and how they had a system to install OS from their panel was impressive.
After centOS OS installation, I tried to access my server through Putty but I was not even able to connect as server gave "Server unexpectedly closed network connection". I tried several times and even after disabling iptables and checked SSH server through their IPMI but nothing changed. I even reinstalled OS but still it was not letting me in.
I created a ticket and kept waiting for their answer, after several hours, I called them and talked to their support and then they started on my ticket. They required MTR from both sides which I provided and without any investigation, they said useless things to start server in rescue and check. It was a simple case of network issues on their end, any network engineer here can also easily tell that their network was at issue because server was responding to SSH from all other regions, only it was not opening to my region.
This carried on through the weekend and on the third day when I had enough as they were just wasting time and asking for useless things, I asked for a refund through a ticket. Their rep Michel talked to me over phone and escalated to billing team. Their billing responded next day with a joke that "Please note we only provide SLA or refunds if the server is unusable due to hardware or network issues that fall outside of our SLA guarantee." Simply negating and refusing to accept network issue on their end and stating that every thing was fine.
69 dollars are nothing and it really does not matter but they way they are black mailing and handling things, I will get a refund. They'll have to pay me. But I wanted to keep any one who's thinking to use them to KEEP AWAY FROM THEM. There are a lot other providers which has very good services even in their price range.
I have never seen any host black mailing on giving refund on the fourth day of payment. Even authorities should block them.
Screen shot of my conversation with them is
Thanks
I bought a $69 server from OVH on 24th March and installed a server through their panel. Their panel looked good and how they had a system to install OS from their panel was impressive.
After centOS OS installation, I tried to access my server through Putty but I was not even able to connect as server gave "Server unexpectedly closed network connection". I tried several times and even after disabling iptables and checked SSH server through their IPMI but nothing changed. I even reinstalled OS but still it was not letting me in.
I created a ticket and kept waiting for their answer, after several hours, I called them and talked to their support and then they started on my ticket. They required MTR from both sides which I provided and without any investigation, they said useless things to start server in rescue and check. It was a simple case of network issues on their end, any network engineer here can also easily tell that their network was at issue because server was responding to SSH from all other regions, only it was not opening to my region.
This carried on through the weekend and on the third day when I had enough as they were just wasting time and asking for useless things, I asked for a refund through a ticket. Their rep Michel talked to me over phone and escalated to billing team. Their billing responded next day with a joke that "Please note we only provide SLA or refunds if the server is unusable due to hardware or network issues that fall outside of our SLA guarantee." Simply negating and refusing to accept network issue on their end and stating that every thing was fine.
69 dollars are nothing and it really does not matter but they way they are black mailing and handling things, I will get a refund. They'll have to pay me. But I wanted to keep any one who's thinking to use them to KEEP AWAY FROM THEM. There are a lot other providers which has very good services even in their price range.
I have never seen any host black mailing on giving refund on the fourth day of payment. Even authorities should block them.
Screen shot of my conversation with them is
Thanks
