What are your terms?

energizedit · Dec 21, 2016

I'm wondering how others handle delinquent accounts or accounts that are over their resource usages. eg.
When an account is X number days past due you suspend them, when they are then another X number days suspended you cancel their account and delete from your server.

How far in advance do you send invoices?

If an account is over quota how long do you give them to remove data before charging them for overages?

Just trying to get an idea what the standard is for everyone.

Thanks

LJSHost · Dec 21, 2016

For me 2 days past due the account is suspended and 30 days overdue the account is terminated with the customer being sent 3 warnings before this happens.
If the customer has a history of prompt payments we will grant an extension of 7 days.

Invoices are sent out 2 days before due and customers cannot exceed their quota.

HostXNow · Dec 21, 2016

We send invoices out 14 days in advance and then a reminder on the day after the due date, another one a few days later and then another a few days after that. If the invoice is not paid 10 days after the due date, then the account is terminated. We also keep offsite backups for a while, but we do not advertise that and customers should not rely on backups that we may or may not have as it is not worth the risk.

Luckily our clients pay on time. Very rare are accounts terminated due to an unpaid invoice not being paid on time, unless they of course shut up shop, or the service was just simply not needed anymore.

I do not think there is any "standard". It seems all terms are unique to each provider, due to them all having different business models, etc.

adminandie94 · Dec 21, 2016

I have it set to 14 days suspended, 14 days deleted. That gives my customers 28 days to find the means to pay for their hosting. This is very convenient because sometimes funds get tight until later on in the month when they get their second paycheck, or whatever the case may be. I wouldn't suggest any longer than a month though, because then you'll just have a bunch of unpaid accounts in your system.

R Langley · Dec 22, 2016

14 days to 30 days depending if its a month to month service or a contract, with contract colocation we usually do 60 days before we completely lock down the services and lock the cabinets that's if the client is communicating with us on the situation. With dedicated hosting we only offer 14 days after that the server is suspended after 30 days including the 14 days we totally suspend and clean the server and put it back up on the sales block.

energizedit · Dec 22, 2016

We send invoices 14 days in advance, suspend 2 days after late, and terminate 30 days after no payment. Cancellation of packages requires 30 days notification to us.

Rectified · Dec 28, 2016

We send invoice 5 days before the due date, then we suspend VPS or Web hosting 1 day after due date and terminate after 15 days, though if customer contacts us we do offer them grace period and we don't suspend their services

HostBastic · Dec 28, 2016

Some hosts are more easy going than others, however our policy is that we send invoices 14 days before the due date and suspend overdue accounts within 48 hours and termination occurs 14 days after the service has been suspended.

therohost · Jan 1, 2017

terms is a rules and hosting company and clients follow

What are your terms?

energizedit

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LJSHost

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HostXNow

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adminandie94

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R Langley

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energizedit

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Rectified

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HostBastic

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therohost

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