Hello DotNetNerd, welcome to WMS!
I'm sorry to hear you are having so many problems with your hosting. Sadly, I have heard a lot of similar stories lately. Here's a little back story for you that may help you understand what's going on.
A while back, Arvixe was acquired by EIG (Endurance International Group). EIG has a long standing history of purchasing well known and high quality hosting companies. (iPage, 1&1, HostGator, A Small Orange, Site5, etc). Many people are still using their hosting accounts after their acquisitions and don't have a problem at all. However I have also heard many reports of the service and especially support taking a turn for the worse after being bought out.
A couple months ago, EIG began moving Arvixe to their own datacenter. This is when things really got bad. Some servers and account were moved without any problems. Some got deleted all together. Some were packed into overcrowded servers.
To make matters worse, a couple weeks ago, EIG laid off most of the Arvixe staff. Arvixe support is now being operated by the same support staff that handles A Small Orange. Last I heard, they have 5,700+ tickets waiting in the queue...
Things may get better at Arvixe, but history would say this is not very likely. I'm sure things will stabilize, but I do not expect things will return to the way they once were.
I hope you are able to get things squared away one way or another.
