Uniden Hosting LLC Down - What happened to Uniden Hosting ?

getin123

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Jun 11, 2018
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Hello,

My many websites with unidenhosting.com are down from July 2nd, 2020, and I am unable to contact customer care (website , phone numbers and emails are down) and customer manage area is also down.

Do any one here have hosted with them and have the same issue?

......
 

HowTekno

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Jul 2, 2020
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It seems that they have a big issue with their servers, Hopefully, you have a backup to restore it.
 

getin123

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Jun 11, 2018
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I have been a customer to them from many years, and they support is good and helpful. Their billing and client management portal is also down from many days, dont know such a big company dont have proper fix for their issues from past many days.
 

David Beroff

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Luckily for me, 2 years ago I was going to buy VPS or a dedicated server from this provider for my websites but the deal was not successful because he didn't accept one condition from me, if no, now I can get any troubles from this provider. I think we should consider choosing web hosting providers that more than 5 years in this field.
 

AlbaHost

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AlbaHost
Actually this could happen even to biggest companies, but the key is to fix it as soon as possible and or at least to answer on customers requests with issues that they are having. Being silet to customers, no update/no response to phone/tickets etc is really a horrible and unprofessional that one ISP/Host can do. And once the problem is fixed, move on from such hosts as fast as you can.
 

getin123

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They claim to be from business since 1998 and really not aware how they have been now , without communication to customers about troubles, and make their services down from past so many days, causing us serious business losses.
 

David Beroff

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David Beroff
Are you talking about this hosting provider unidenhosting.com?
I visited their website and their website is opening with live chat is online. Why didn't you contact them?
 

getin123

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getin123
Yes, the live chat in their website is a bot and does not reply to our chat even after several hours and days. The client area and contact us portal are down from many days except their main website pages (links too not working).
 

AlbaHost

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AlbaHost
I feel really sorry for you, don't you have any external backups?
 

getin123

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getin123
We do have some websites old backups and some dont. Unfortunately, we are on shared reseller hosting (manual backups, daily, will be difficult in shared hosting) and they promised to provide daily backups to accounts, so we trust them. Really not aware such a populated webhost made their website and client portal/ billing down for approx a month with issues ?
 

AlbaHost

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AlbaHost
Yeah, that's unfortunately seems they're going deadpooled because it is not normal that a legit company will take a month to fix a issue whichever issue can be...
 

getin123

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getin123
Yes, Its hosted in Colorodo Springs, USA. May be your guess is true..! But all employees of the company will get covid-19 at a same time? They used to reply to support tickets within approx 10 minutes 24/7 from past many years. I dont think so owner only maintain all services by himself and they should be some engineers who look after them in general.
 

DaRecordon

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DaRecordon
Maybe, there are more small web hosting companies with 2 or 3 people work only and I think they might have problems thus their service was downed and without anyone supported clients :)
 

getin123

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Jun 11, 2018
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Still 35 days completed, all our websites down, no reply to mails, phone calls not addressable except main website is UP with all invalid links. Do anyone have any contact details of the host members of Uniden Hosting ?
 
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