How to Choose Server Management Service?

Hi,

I have a dedicated server with CentOS and cPanel. I want to choose a reliable server management service, at a reasonable price. Now I have several problems:

1. Although there are so many server management service companies, there are not so many reviews or ratings on them. For hosting providers, I can easily get reliable reviews from whoishostingthis or webhostinggeeks, but for server management service, even I try to google with keyword server management service provider review” or server management service provider rating”, I cannot get any comprehensive review listing at all.
2. What I need is top 3 or top 10 players in this industry. So that I can choose from them based on my requirements. But now I feel I am totally in dark.
3. You will get what you paid. So normally I will think a too cheap service will not provide good service. However, platinumservermanagement charges only 29 USD per month, but they still have a good reputation, which makes me totally confused.
4. I try to sign up an account on platinumservermanagement. And they provide the login details to me. I notice that the password is not strong enough(only 12 characters without any special characters), and they do not provide an easy way to update the password. It seems that their system is out-dated and the security is low. If they manage my server, surely the security of my server will also be lowered as well. Does anyone have similar worries?
5. I also check ServerAdminz, BobCares, etc. It seems that most of the companies have outsourced their services to India. Will that also lower the quality and security of the service?

Thanks for any answers

alanccw said:

Hi,
I have a dedicated server with CentOS and cPanel. I want to choose a reliable server management service, at a reasonable price. Now I have several problems:
1. Although there are so many server management service companies, there are not so many reviews or ratings on them. For hosting providers, I can easily get reliable reviews from whoishostingthis or webhostinggeeks, but for server management service, even I try to google with keyword server management service provider review” or server management service provider rating”, I cannot get any comprehensive review listing at all.
2. What I need is top 3 or top 10 players in this industry. So that I can choose from them based on my requirements. But now I feel I am totally in dark.

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Why you had to use Google for this, if you use it then I am sure its pricing is not low because they will big companies that providing management services.
Let contact some guys on this forum https://forumweb.hosting/4-managed-service-provider-offers and I believe you can get support best as possible. I want to try them but I could manage VPS servers for myself.
If you can try them, don't forget to share everyone your reviews.

alanccw said:

3. You will get what you paid. So normally I will think a too cheap service will not provide good service. However, platinumservermanagement charges only 29 USD per month, but they still have a good reputation, which makes me totally confused.
4. I try to sign up an account on platinumservermanagement. And they provide the login details to me. I notice that the password is not strong enough(only 12 characters without any special characters), and they do not provide an easy way to update the password. It seems that their system is out-dated and the security is low. If they manage my server, surely the security of my server will also be lowered as well. Does anyone have similar worries?

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Seem they have problems on their website system thus you could not change the password, I think you should ignore this provider because even some functions on their website are failed.

alanccw said:

5. I also check ServerAdminz, BobCares, etc. It seems that most of the companies have outsourced their services to India. Will that also lower the quality and security of the service?
Thanks for any answers

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I don't believe in companies from India unless they have good reputations because I had bad experience when buying services from some Indian guys.

You have the old and very reputable Platinum Server Management - EUA (also know as PSM).
Give them a quick look. They are very famous in this industry.

alanccw said:

For hosting providers, I can easily get reliable reviews from whoishostingthis or webhostinggeeks

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Most of the good and fake reviews are bogus, the good reviews usually originate from affilates and the bad reviews from competitors.

alanccw said:

2. What I need is top 3 or top 10 players in this industry. So that I can choose from them based on my requirements. But now I feel I am totally in dark.
3. You will get what you paid. So normally I will think a too cheap service will not provide good service. However, platinumservermanagement charges only 29 USD per month, but they still have a good reputation, which makes me totally confused.

Click to expand...

Platinumservermanagement has been around for pretty long.

alanccw said:

5. I also check ServerAdminz, BobCares, etc. It seems that most of the companies have outsourced their services to India. Will that also lower the quality and security of the service?

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If you're concerned about quality don't outsource.

Honestly it's true i very big industry!

But in my experience I understan medium-company are the best. Because is few people work on it, has few client and do always the better.

Big company hasn't a good assistance, or very limited assistance.

However, on forum there is a lot of company, maybe talk with it and what their offer and what you want.

In our experience its better to hire a freelancer who is having good knowledge and experience in server management. Finding a guy who you can trust is more important.

It is hard to find authentic reviews for server management companies. The main reason is because smaller hosting providers that use them, typically do not want to let others know that they outsource their support.

Support techs from India can be good or bad. It all depends on how well they are trained. Some companies hire people in India, tell them the basics and to Google it if they can figure it out. Other companies take the time to hire trained staff, or train them themselves.

A reputable company can have support techs in India, and still provide better support then some of the big name hosting companies we have all heard horror stories about...

You can not just rely on Google for searching the top most server management companies. It's not like that big companies have more knowledgeable staff than the small firms. It depends on the quality of support that company is providing. Many small companies do have technical staff with the great knowledge.


You can ask their current customer about the quality of support they are providing. Some site do have feedback of their current customer on the site. You can review them. I would suggest, try the support for some trail period and then go with the long term support.

EqServers said:

Check real customer reviews

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How if they are fake reviews and you can choose a wrong server management service

EqServers said:

Check support system

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Yes support is good but it doesn't really help in managing a server as well for you.
Managing a server needs more experience and skills from hosting experts.

EqServers said:

Compare price

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High price doesn't mean you will get high quality server management service.

Platinumservermanagement I believe are all USA employed people, I've used them, and they might not be the fastest, but they always get the job done ( usually within 3 hours, if the problem is big, longer )

I do my own server management , I learned long a go by going to barns and noble and buying a book on linux.But if I had to pay someone I would go with Platinumservermanagement or Bobcares. Either company will do the job. And if you would rather learn on your own you can rent a small vps from Linode for $5 and practice with worrying about screwing something up.

In our experience its better to employ a freelance worker who is having good experience and knowledge in server management. Finding a guy who you can believe in is more important.