Nocix Disconnected my server for no reason

BuzzNoc · Mar 27, 2017

So my server some how got disconnected. When I question support the forward me to billing. when I recreate the ticket I get a response saying they will let me know shortly. then give me CNB then forward my ticket to billing. when question about whats going on in a new ticket they just keep repeating the same thing over and over to me as if it was an automated system. Any idea why would they disconnect my server anyone can help? Anyone knows anyone on the inside that can help me :O!

Life Sayings · Mar 27, 2017

If I was you, I will find a new hosting server today for my websites instead of using their server.
Don't expect to have a better hosting in the case you are getting support like that.
Do you know or guessing why your server is suspended? DDOS? didn't pay the billing? sending spams out on their servers?..etc?

BuzzNoc · Mar 27, 2017

I guess after posting this here everyone ran and responded lol. they say charge back but have yet to see the dispute. I don't recall doing a charge back. with any of there products so idk they telling me cancel the charge back. but still have yet to answer when will my site go live if I just so happen to screw up and charge back one of there products.

RackService · Mar 27, 2017

We have used the servers from Nocix and never had any issue. So this must be at your end. We've servers with them for over a year and never received any shutdown.

BuzzNoc · Mar 27, 2017

yeah def was on my end something went down with my bank. they canceled all my charges for that week. nocix was affected and caused the issue. I got charged 25$ for a charge back fee then the 25 dollars again so a total of $50 to get it back up and running

Datacentreplus · Mar 28, 2017

Did they not even get in touch with you before they disconnected? Surely they should give you a bit of a warning first...

HostYourNet-DR · Mar 28, 2017

If they dont give a reason you might as well just move on.

Any outstanding bills etc?

HostYourNet-DR · Mar 28, 2017

They should of emailed you saying your didn't pay them or at least a dam response to say this.

HostYourNet-DR · Mar 28, 2017

I would say move on to avoid any more hassle.

hfav · Mar 28, 2017

It's time to look for new providers.

I will not stay with them.

HostYourNet-DR · Mar 29, 2017

Datacentreplus said:
I'm usually the guy that would just move on... but at end of the day, it was an innocent mistake, no warning was made, and they could of shut down something that could of cost you more than whatever charge back you got...

or you could just move on...

BuzzNoc said:
first time mistake. if it happens again I'm moving on.

I would agree 1st time but he made plenty of effort to ask them why getting no response that's what i don't understand in this.

RackService · Mar 30, 2017

The best you can do is indeed search for another provider.

I assume you do not want to take the risk of being shutdown again.

SenseiSteve · Apr 3, 2017

I can understand being shut down for not paying, but to offer no communication first seems short sighted on their part.

BuzzNoc · Apr 5, 2017

yeah I can understand that also but damn the last thing u can do is contact me and see whats going on before JUST DISCONNECTING MY SERVER.

SenseiSteve said:
I can understand being shut down for not paying, but to offer no communication first seems short sighted on their part.

Nocix Disconnected my server for no reason

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