Nocix Disconnected my server for no reason

BuzzNoc

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So my server some how got disconnected. When I question support the forward me to billing. when I recreate the ticket I get a response saying they will let me know shortly. then give me CNB then forward my ticket to billing. when question about whats going on in a new ticket they just keep repeating the same thing over and over to me as if it was an automated system. Any idea why would they disconnect my server anyone can help? Anyone knows anyone on the inside that can help me :O!
 

Life Sayings

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If I was you, I will find a new hosting server today for my websites instead of using their server.
Don't expect to have a better hosting in the case you are getting support like that.
Do you know or guessing why your server is suspended? DDOS? didn't pay the billing? sending spams out on their servers?..etc?
 

BuzzNoc

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I guess after posting this here everyone ran and responded lol. they say charge back but have yet to see the dispute. I don't recall doing a charge back. with any of there products so idk they telling me cancel the charge back. but still have yet to answer when will my site go live if I just so happen to screw up and charge back one of there products.
 

RackService

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We have used the servers from Nocix and never had any issue. So this must be at your end. We've servers with them for over a year and never received any shutdown.
 

BuzzNoc

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yeah def was on my end something went down with my bank. they canceled all my charges for that week. nocix was affected and caused the issue. I got charged 25$ for a charge back fee then the 25 dollars again so a total of $50 to get it back up and running
 

Datacentreplus

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Did they not even get in touch with you before they disconnected? Surely they should give you a bit of a warning first...
 

BuzzNoc

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BuzzNoc
Nope no warning no anything just disconnected it with no warning. Then try to tell me they sent a email out that never "sent" but I'm back up and running
 

HostYourNet-DR

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If they dont give a reason you might as well just move on.

Any outstanding bills etc?
 

BuzzNoc

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BuzzNoc
Gave me a good one my bank screwed up and charged back a weeks worth of stuff and nocix got caught up in it. So I had to pay a charge back fee "$25" and then the monthly fee for the server that month and now I'm up and running better. They only offered me to trouble shoot my server -.- nothing else for there lack of communication.
 

HostYourNet-DR

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They should of emailed you saying your didn't pay them or at least a dam response to say this.
 

HostYourNet-DR

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I would say move on to avoid any more hassle.
 

Datacentreplus

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Datacentreplus
I'm usually the guy that would just move on... but at end of the day, it was an innocent mistake, no warning was made, and they could of shut down something that could of cost you more than whatever charge back you got...

or you could just move on...
 

hfav

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It's time to look for new providers.

I will not stay with them.
 

HostYourNet-DR

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I'm usually the guy that would just move on... but at end of the day, it was an innocent mistake, no warning was made, and they could of shut down something that could of cost you more than whatever charge back you got...

or you could just move on...
first time mistake. if it happens again I'm moving on.
I would agree 1st time but he made plenty of effort to ask them why getting no response that's what i don't understand in this.
 

BuzzNoc

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BuzzNoc
yeah I feel the same way. I had to come on this forum and post about it. to even get a reply from anyone. I mean hey what can I really do now? besides make sure it don't happen again.
 

RackService

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The best you can do is indeed search for another provider.

I assume you do not want to take the risk of being shutdown again.
 

SenseiSteve

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I can understand being shut down for not paying, but to offer no communication first seems short sighted on their part.
 

BuzzNoc

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yeah I can understand that also but damn the last thing u can do is contact me and see whats going on before JUST DISCONNECTING MY SERVER.

I can understand being shut down for not paying, but to offer no communication first seems short sighted on their part.
 
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