How to deal with your customers

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#1
In marketing , all sellers, dealers and resellers have their own techniques on how to deal with their customers. As a seller and dealer, I have to encourage my clients to avail my products and services, and at the same time telling them what are the benefits and the disadvantages they might get from it. We have to be honest and don't take advantage to them. As what you guys observed, what can you say about this?
 
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#2
Absolutely! I started my online small business this year and I still can't say if I'm doing a good job or not. I always make sure that all the queries are answered timely, being honest about my product, making sure that prices are correct when I post them and by that we are already gaining their trust. It is not an overnight task but we will definitely can do it. So good luck to us!

:shake:
 
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#3
According to my experience being a customer service representative, you must treat your customer like your boss. You must meet their expectations and satisfaction. That is where you business will benefit a lot. Whatever business you wanna get into, you have to keep in mind all the things that will benefit your consumer at reasonable price. And when you do that, people will refer and come to you to buy your products and services.
You have to also be open for feedback and suggestions and take those as way to improve your business. And most especially you have to provide good customer service and satisfaction because that is the reason why customer come back.
 

zxcverlie

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#4
Customers are always right. That's how it is in business since the very beginning. Without these customers, you can't sell a product and make profit. In business, the two parties that can benefit the most are you (the seller) and your customers. In dealing with customers, one should always be patient, considerate and open for some criticism or suggestions from them. Their satisfaction should be your priority, the products and services you offer are for them to purchase and utilize, so if they have complaints, work hard to improve those weaknesses of your business; if they suggest something, you can consider those and; if they have questions about the products, entertain their questions and answer honestly, do not exaggerate or make up information. We all have different ways of handling our customers but maintaining the good quality of our products and services will make them your regular customers and potentially bring more customers to your business.
 

JayGum28

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#5
We should give them a fair, friendly, and reliable service. We should give them a more than satisfactory service so that the impact on our products offered are always positive. We should also consider differences and always think that their preference/views always comes first and that our advice is only optional.
 
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#6
I agree. I straight up told a customer the other day that hosting a "File Sync" system and selling it to other people without the use of RAID is a terrible idea. He took it quite well, thanked me and is considering a RAID server.

He didn't understand what RAID was all together.
 

JayGum28

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#7
Rude customers are always present in any business out there. Out of 100 customers there will always be 1 or 2 rude customers no matter how good your service is. Being insatiable is in our nature after all. So the question is, how do we deal with them? Simple. You let them talk. Let them burst and rant all they want and answer them with "thank you we'll do our best to improve our services". Be as calm as you can and never bump anger with anger. If you get impatient with them, you lose. So always show positivity and you'll deal with them stress-free.
 
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#8
Based on my experience, it will be best to be transparent with your customer. This is to give them the best experience, for example, just a simple recommendation on the product that might be applicable and would work on them. It would also be great if you as the seller/dealer is quite familiar with the products that you offer. It would always work for me, aside from the saying that "honesty is the best policy" that I keep in mind, its also another way of gaining the trust and loyalty of your customers.
 

Cristof

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#9
Key points in dealing with our customers.
1. Smile, introduce yourself and address them properly by their name.
: customers first name are commonly use and most likely want to be address with as a sign of respect.
2. Create a conversation, know their needs and wants, and build a trust.
:This will help you easily to introduce them to your product and the trust will guide you to possible sales.
3. Introduce your product, start on the features, followed by its benefits or how will it fit on the customers needs and wants,
4. Give an offer, this is commonly use if the customer is not satisfy of the explanations and need more convincing method to by in.
5. Close the deal. make sure that the costumer is happy with the deal, but not all customers will appreciate you that is why respect and trust is important. Even he/she did not buy anything with your service they will think twice and go back.
 

m_cel

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#10
Always treat your customers properly. They can be rude but still they're customers that give profit to your business. They're the lifeblood of your business so you better treat them right. There are many ways to handle the situation properly. Just be calm while talking to them if you can't handle the situation, address the problems to your managers. If the customers are being rude, don't be rude to them because it will worsen the situation. Talk to them with integrity and honor because if they feel your sincerity they will feel conscience it's called reverse psychology. If you handle the customers' right, soon you will be rewarded by gaining more loyal customers.
 
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#11
Always treat your customers properly. Either that customer is nice or rude, they are still customers. And the saying that CUSTOMERS ARE ALWAYS RIGHT, indeed not true, but the point is they are customer and you need to meet their expectation on your product that you are offering that is match with the price. Always give your best service either that customer will avail or not. Remember to take care of customers as they are the main reason why businesses and jobs are running.
 

szerjhex18

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#12
I have also a business and i made myself clear to my employee that always bring their best behavior at all time when talking to a customer. Even they will encounter a rude customer approach them still properly. All customer can't be please that's why they have to master the technique that might change their mind or not yet there mood. I do believe in the power of SMILE, GOOD COMMUNICATION, PATIENCE, AND BEST ACCOMMODATION: If a costumer approach you in serious kind of face, always SMILE and talk calmly , because that type of customer might having difficultly choosing what they want to buy or just got out in a bad situation like traffic,etc. Don't make a move that will make them more irritable.

Don't fight with the customer in the crowded place part of your store or building, even you know your right and they are wrong or misunderstand something. Because they can just feel more angry and create more attention to the other customers. Just call the manager and bring the customer to the their office to talk about what he/she want and what they are complaining for. Because once they receive a good support on what they want they will leave your store or building with a smile and also there's a big chance that they might coming back. And the best part is the chance of recommending your store or services with others with a good feedback.

"Customer is always right" for me it's just a metaphor. Because Not all customer is always right. That saying is only to avoid the ugly situation encountering angry customer. That saying for me applies that always remember that don't argue to them and always think the benefit of respecting the customer for the companies sake.

"Customer is always right when we give them the best and a good approach" It's still always depends in your company policy on how to deal with them. That's what i believe.
 

alpshost1

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#13
Treat your customers always that they are the last one that you have. You cannot please them always though.
 
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#14
Always be nice to your customers. may they be rude, lame or even if they the ones who just keeps on asking all about your products. They are still prospects. Long yard of patience is a must. Keep in mind that you cannot always please them but at least you are nice to them.
 

mar06

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#15
Actually I have this kind of activities recently in my life. I experience dealing in a certain costumer. I just try my best to catch their attention and give all the information and detail about my proposal for them. And they join. :)
 
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#16
Maybe just sell products that has mostly advantages i think. Irate customers will always be there so better backup your business with quality products so whatever the customers will say, you know for yourself that you are on the good side.
 
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#17
Always value your customer because they are the one who will determine your business success. Just always be honest when a making a transaction with them, put yourself on their shoes and always apply empathy. In this way, you can fully understand and figured out what to do to compliment them.
 
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#18
It is true that you have to be honest, explaining the pros and cons of your product to your customer. It is just like thinking how you want to be treated fairly when you, yourself will be the customer. Every consumer has the right to know all things with the product he is availing. Whether it be a product, or a service. At the end of the transaction, as long as the customer is satisfied, you as the seller will be rewarded.
 

lisadolor

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#19
You should talk to them just like a real friend. Tell them your thoughts and experiences about your product and always make sure that you are telling the truth.
 
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#20
In marketing , all sellers, dealers and resellers have their own techniques on how to deal with their customers. As a seller and dealer, I have to encourage my clients to avail my products and services, and at the same time telling them what are the benefits and the disadvantages they might get from it. We have to be honest and don't take advantage to them. As what you guys observed, what can you say about this?
Hi there, I agree with what your saying and
that basically is the essence of marketing.
You can upgrade what you are doing by adding
Upselling by making a customer spend more money by offering a more expensive/feature-rich product. Often shops show a couple of options that are not necessarily more expensive but very similar to the main product.
But start with your most loyal customers first.
 
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