HelpDesk CMS: what is it?

CaygriWEB

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Hello guyz,

for my web agency is very helpfull has a ticket system. Specially for long term collaboration ship.

I use and know OSticket and I'm pretty satisfied.

But few days ago, I talk with a company where I send a simple email and open in automatic a ticket with a track number.

If help this is a little screen

Screenshot - 14_07_2017 , 12_37_11.png
 

VirtuBox

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You can use WHMCS for your web agency, at first it's a billing system with features like support/knowledgebase.
If you do not use hosting automation extensions, it doesn't make WHMCS useless
 

CaygriWEB

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No for Italian law I need different number and name
Are 2 type of difference merchant.

This is why I ask.
My clients of webagency not are fun to email ticket but I need for not lost and make organize our conversation

In this way when send me a simple email create a ticket with a tracking number
 

CaygriWEB

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Thank you Virtuebox! I read this tutorial and is what I found and do but not opening a ticket.

But the cms who do this is hesk
 

webhostuk

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we use Visionhelpdesk pretty good Helpdesk software with lots of features and customization possible, It also generation tracking ID.
 

SmileServe

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FYI, the helpdesk software used in the screenshot you provided is Kayako. An excellent but expensive solution...
 
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