Is Livechat must?

Status
Not open for further replies.

liveinhost

Member
Hosting Provider
Registered
Joined
Jan 18, 2017
Messages
48
Points
8
Is livechat must for hosting companies. Let me know your thoughts?
 

VictorVictories

Well-known member
Registered
Hosting Provider
Joined
Feb 7, 2017
Messages
114
Points
0
Live chat does help the users to get in touch with company staff, and it increases user engagement. It enhances the rate of resolving customer queries and converts potential users into clients.
 

24x7CSM

Well-known member
Registered
Joined
Sep 27, 2016
Messages
263
Points
28
Having live chat is actually necccessary for a hosting organization. having live chat support as one of the support options makes the customer confident about your existence as well as its most comfortable way to interact with the potential customers who is looking to purchase your services. A level support can also be provided by live chat support which again helps the admins by balancing the support queries.
 

Mujkanovic

Well-known member
Collaborate
Registered
Joined
Apr 24, 2016
Messages
424
Points
18
Live chat is a must have for eCommerce and sites selling online.
I feel more convenient when visiting sites that offering live chat as a support channel to their customers.
 

LJSHost

Well-known member
Hosting Provider
Registered
Joined
Jul 5, 2016
Messages
1,031
Points
63
I would say defiantly, live chat has helped my business so much. I would say it's responsible for 30%+ of all revenue.

Customers love getting instant support and having any questions answered before buying.
In my experience once you have someone who is looking to buy on live chat all it takes is the offer of a free trail and it's a done deal.
 

HostXNow

Well-known member
Hosting Provider
Registered
Joined
Nov 26, 2014
Messages
374
Points
28
In short, the answer is a big YES. It sure does help with Sales, not so good for offering technical support unless it's simple things like IP being blocked. Live Chat is excellent for Sales.
 

StartVM

Well-known member
Registered
Joined
Aug 5, 2016
Messages
241
Points
18
StartVM
I would second this. Also would like to add, however, that for small hosting companies it would be best to set hours for livechat because if it is a 1 or 2 man band, there is nothing more concerning than to see "24/7 Live Chat" advertised and then see live chat unavailable at night (while the owner is sleeping). Being transparent about your capabilities will save a lot of headache
 

hfav

Active member
Registered
Hosting Provider
Joined
Jan 18, 2017
Messages
83
Points
8
Yes, live chat is very good for sales.
 

austenite

Well-known member
Registered
Joined
Feb 15, 2017
Messages
100
Points
18
We dropped live chat support about three months ago and haven't experienced any noticeable drop in sales or support requests. Clients can still choose from tickets or emails and we have no plans to reintroduce live chat in the near future.
 

Luxin Host

Well-known member
Registered
Joined
Jun 26, 2016
Messages
543
Points
43
Is livechat must for hosting companies. Let me know your thoughts?
I dont see it as a must however for us at least it's been proven to improve conversion rate and decrease bounce rate.

Please make sure that your live chat agents are well trained or it will decrease your conversion rate.
 

Gecko

Well-known member
Registered
Joined
Aug 25, 2016
Messages
364
Points
0
Gecko
I don't think that many companies realize how important this is. I can't even begin to tell you how many times I have been frustrated because the live chat agent was not real bright. A couple of times I even had to explain things to a couple of live chat agents that didn't understand basic things.
 

norled

Member
Collaborate
Registered
Joined
Feb 22, 2017
Messages
50
Points
8
I use it on my site . I think it helps give people the confidence that they can reach you for support if and when they need it
 

Padjajaranhost

Member
Registered
Joined
Jan 3, 2017
Messages
15
Points
0
yes, because of the live chat can help you communicate with the client very quickly
 

iserveradmin11

Member
Registered
Joined
Mar 17, 2017
Messages
60
Points
8
Hello,
Yes it depends on one's need to have it or not.
It surely helps to communicate with your client .
 

reddyash

Member
Registered
Joined
Mar 24, 2017
Messages
48
Points
6
To be frank I would say yes and no.
Most of the customers will be happy to purchase if you are providing live chat in your website, as they think there is support team available 24*7 and can have the issues resolved immediately.
Not required as long as you are replying to the support tickets within 15 minutes or you give them hosting with out any issues.
 

HyperVMart

Member
Hosting Provider
Registered
Joined
Mar 21, 2017
Messages
55
Points
8
It is a must for businesses trying to excel and exceed clients expectations for sure ! You are more likely to contact support via website built-in chat system than submitting a ticket or even asking the client to chat on skype, its as simple as that :)
 

Datacentreplus

Member
Registered
Joined
Dec 13, 2016
Messages
62
Points
0
At one point, live chat seemed bit of a gimmick. Now, it seems to be rather essential now.

Put aside this whole hosting industry. When I'm searching for something in my own time, I rather jump on Live chat to ask questions than pick up the phone or send an email. I do this for my phone contracts and things I'm looking to buy in general though.

Having said that, back to DCP, we always get people jumping on live chat for questions they have before they buy with us, or we simply get tech support requests through it.
 

BuzzNoc

Well-known member
Hosting Provider
Registered
Joined
Mar 14, 2017
Messages
174
Points
18
live chat can help in many ways all depends on how you using it sales or for support.
 

rankmyhub

Well-known member
Registered
Joined
Feb 14, 2017
Messages
193
Points
18
Yes and No. If you are selling shared hosting then its must, if you want to increase conversions. If you are selling unmanaged vps or cloud servers, then not a must. As most customers, who come to buy your servers are well experienced with dealing with servers or hosting.

For selling shared hosting, yes its good to have livechat.

Thank you.
 

hostgliders

Member
Hosting Provider
Registered
Joined
Feb 17, 2017
Messages
51
Points
0
Its all upon you, but one thing is must that someone has to be answered while clients initiate a chat, otherwise they consider your service is nothing and full ignorance. Provide quality otherwise please dont start a live chat service with your website.
 

David Beroff

Well-known member
Registered
Joined
Jun 14, 2016
Messages
1,477
Points
63
I use it on my site . I think it helps give people the confidence that they can reach you for support if and when they need it
Yes you are right but if it can be a bad experience if they enter your live chat and almost your team are offline

Yes, live chat is very good for sales.
How it is good for sales? better than support ticket system?
 

hfav

Active member
Registered
Hosting Provider
Joined
Jan 18, 2017
Messages
83
Points
8
hfav
Support Ticket System is must. If anyone operating without support ticket system, I will not go with them.
Live chat will help you to boost your business.

How Live chat helps?
  • Real Time Convenience to Customers
  • Gain customer's confidence by showing that someone is here live to listen you.
  • Reduce expenses
  • Increase sales
  • Improve customer service and loyalty
  • Discover customer pain points
  • Faster problem resolution
  • Customer convenience
  • Competitive advantages
  • Expand market reach
  • Proactive outreach
  • Reports and analytics
 

spidy

Member
Registered
Joined
Mar 30, 2017
Messages
16
Points
0
Now a days live chat is very impotent. Visitor easily contact with support staff team.

And also user will trust if we are always online. So new startups need live chat must.
 
Status
Not open for further replies.
Recommended Threads
Replies
7
Views
3,336
Replies
6
Views
2,543
Replies
4
Views
2,191
Replies
13
Views
2,850

Latest Hosting OffersNew Reviews

Sponsors

Tag Cloud

You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.

Top