12-02-2016, 03:13 AM #1
How long does OVH take to respond to a ticket?
From recommendations on this forum, I wold choose a small hosting package from OVH but I haven't known about their support before, I want to know how long OVH take to respond to a ticket and their support is good?
12-02-2016, 11:05 AM #2
OVH is a completely unmanaged provider so they will not provide much support other then insuring the server is physically running and the network is stable.█ █ RDO Servers - Shared Hosting, Resellers, VPS, Dedicated Servers & Clusters
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12-02-2016, 11:41 AM #3
Do not expect any technial reply from OVH ... they do not provide any kind of support instead they will forward you the tutorial URLs which you can easily find with google.
12-02-2016, 12:26 PM #4
You can phone OVH to ask them to check your ticket, but then that's mainly for their VPS/Dedicated Servers afaik. For Web Hosting, you would be best off using a provider who specialises in managed hosting.
Last edited by HostXNow; 12-09-2016 at 02:06 PM. Reason: Added signature
12-02-2016, 12:37 PM #5
I have to agree with HostXNow, OVH are decent but their core business is unmanaged servers.
Not sure about the details of your shared hosting plan in regard to if you are entitled to support or not.
OVH are a giant company, don't be surprised if you get stuck at the back for the queue with 1k other tickets.Web Hosting | Reseller | VPS
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12-08-2016, 09:29 AM #6
12-09-2016, 06:27 PM #7
12-12-2016, 11:53 AM #8
Find yourself a managed server. This will help alleviate any technical problems you face in the future if you are not very tech savy. You could also consider just hiring a system admin too.
12-12-2016, 07:10 PM #9
OVH takes about 24 hours to respond to a ticket.
12-24-2016, 09:26 PM #10
01-01-2017, 08:11 PM #11
ovh ticket response is 24 hours
01-01-2017, 08:12 PM #12
and if you want get fast answer call free number they have 24/7 call support
10-24-2017, 01:34 PM #13
I submitted 2 tickets to OVH for my hosting issues but never receive any responses.
But anyways OVH has less downtimes or can say that it has zero downtime hence I didn't need more support like other hosting providers.
10-25-2017, 09:37 PM #14
I'm using their services and got a reply for each ticket within 1-5 hours. By critical issues they respond within a few minutes.
11-10-2017, 08:44 AM #15
Within 24 hour. You can call them immediately .
11-11-2017, 02:03 PM #16
SoYouStart (cheap OVH sub company ) response 12-36h
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