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How long does OVH take to respond to a ticket?

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  1. #1
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    How long does OVH take to respond to a ticket?

    From recommendations on this forum, I wold choose a small hosting package from OVH but I haven't known about their support before, I want to know how long OVH take to respond to a ticket and their support is good?

  2. #2
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    OVH is a completely unmanaged provider so they will not provide much support other then insuring the server is physically running and the network is stable.
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  3. #3
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    Do not expect any technial reply from OVH ... they do not provide any kind of support instead they will forward you the tutorial URLs which you can easily find with google.

  4. #4
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    You can phone OVH to ask them to check your ticket, but then that's mainly for their VPS/Dedicated Servers afaik. For Web Hosting, you would be best off using a provider who specialises in managed hosting.
    Last edited by HostXNow; 12-09-2016 at 02:06 PM. Reason: Added signature

  5. #5
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    I have to agree with HostXNow, OVH are decent but their core business is unmanaged servers.
    Not sure about the details of your shared hosting plan in regard to if you are entitled to support or not.

    OVH are a giant company, don't be surprised if you get stuck at the back for the queue with 1k other tickets.
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  6. #6
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    Quote Originally Posted by RDO Servers View Post
    OVH is a completely unmanaged provider so they will not provide much support other then insuring the server is physically running and the network is stable.
    Yes it is thing I faced when unmanaged services, they didn't support for any serious hosting problems or just guiding you with some basic steps to do.

    Quote Originally Posted by sh-admin View Post
    Do not expect any technical reply from OVH ... they do not provide any kind of support instead they will forward you the tutorial URLs which you can easily find with google.
    If that, their support is zero and I need to find a sysadmin to solve problems if that happens on my unmanaged hosting.

  7. #7
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    Quote Originally Posted by Philippe Gaucher View Post
    Yes it is thing I faced when unmanaged services, they didn't support for any serious hosting problems or just guiding you with some basic steps to do.



    If that, their support is zero and I need to find a sysadmin to solve problems if that happens on my unmanaged hosting.
    OVH servers are cheap, If you need help simply find a good management company for 30/40$ a month and use them as support.

  8. #8
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    Find yourself a managed server. This will help alleviate any technical problems you face in the future if you are not very tech savy. You could also consider just hiring a system admin too.

  9. #9
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    OVH takes about 24 hours to respond to a ticket.

  10. #10
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    With OVH, you are sailing on Titanic with no boats to rescue you. Check for other Managed Dedicated Server providers and go with them.
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  11. #11
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    ovh ticket response is 24 hours

  12. #12
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    and if you want get fast answer call free number they have 24/7 call support

  13. #13
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    I submitted 2 tickets to OVH for my hosting issues but never receive any responses.
    But anyways OVH has less downtimes or can say that it has zero downtime hence I didn't need more support like other hosting providers.

  14. #14
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    I'm using their services and got a reply for each ticket within 1-5 hours. By critical issues they respond within a few minutes.

  15. #15
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    Within 24 hour. You can call them immediately .

  16. #16
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    SoYouStart (cheap OVH sub company ) response 12-36h

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